Title: Reservationist (Seasonal May-Oct -32 Hours weekly)

Position Information/Description
Schedule and dispatch workers and service vehicles for transportation of passengers.

Job Functions
Confirm reservations for transportation using telephones, faxes, mail and computers
Prepare customer invoices and accept payments
Answer inquiries regarding information such as schedules, services, procedures and policies
Assemble and issue required documentation such as itineraries
Determine whether vehicles are available on dates requested by customers as well as checking with the scheduler or dispatcher
Provide information to clients on availability
Confer with customers to determine their service requirements and preferences
Updates job knowledge by participating in educational opportunities
Accomplish organization goals by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments
Performs other duties and responsibilities as required or requested
Make and confirm reservations.

Working Conditions
Fast paced
Professional staff
Exposure to a variety of people and business types

Tools and Equipment Use
Microsoft Office
Microsoft Outlook E-Mail Exchange
Fax, copy, and scan machine
Postage machine
Multi-line phone system
Customer relationship management software
Maps
Internet Sites

Position Requirements
Education
High School Diploma or equivalency

Experience
Some previous dispatching/customer service-related skill or front desk/ other reservation system knowledge preferred.

Skills
Must be able to work a rotating schedule and must be able to work any shift/ any day (days, evenings, weekends, holidays)
Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Telephone skills
Good Data entry skills
Excellent written and verbal communication skills
Ability to multitask
Must have excellent interpersonal skills
Attention to details and follow through
Excellent time management skills
Excellent customer service skills
Must have excellent coordination skills
Ability to work in a team environment
Knowledge of transportation industry

Requirements
Sitting for long periods of time
Ability to process information through computer system
Ability to communicate professionally with associates and clients
Ability to read, count, and write accurately and complete all documentation
Ability to work varied hours and days including weekends and holidays

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Do you currently live in Estes Park?

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person