Sr. Program Manager

Are you ready to redefine shipping and drive impactful change in the e-commerce industry? ShipperHQ is seeking a talented Program Manager to join our dynamic team. If youre passionate about collaboration, innovation, and making a difference, apply now to be a part of the ShipperHQ journey!

About Us:

ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50 team members spread across the US, UK, Canada, India and Australia. 30 members are based in Austin, TX. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.

What Youll Do:

As a Program Manager at ShipperHQ, you will play a pivotal role in driving the success of our shipping software initiatives. You'll collaborate closely with cross-functional teams, including product development, sales, marketing, and customer success, to ensure the seamless execution of our programs. Your responsibilities will include program planning, resource allocation, risk management, and stakeholder communication.

Your Impact:

• Lead the planning and execution of strategic program initiatives.
• You will craft, deploy and own processes and practices for efficient engagement, and act as an information hub for all collaborators.
• Coordinate cross-functionally with teams to ensure alignment with program objectives
• Identify and mitigate risks to ensure successful program delivery
• Communicate program status and updates to stakeholders
• Own release enablement process to ensure readiness against a predefined set of milestones and requirements

What Were Looking For:

• Education: Bachelor's degree in Business Administration, Project Management, or a related field
• Experience: 5 years of experience in program management, preferably in the enterprise software or e-commerce industry (PMP or similar certification highly desirable).
  • You have a deep understanding of product strategy and operational business needs to drive cross-functional alignment and delivery of product roadmap.
  • Experience with Agile/Scrum development methodology
  • Excellent analytical, problem-solving, and critical thinking skills with a bias toward customer-and-data-first decision-making approach
• Tech-Savvy: Proficient in project management tools and software. Experience with Hubspot and Jira preferred.
• Personality Traits: You have excellent communication and a collaborative mindset. Youre a resourceful self-starter who can prioritize in a fast-paced environment.
• Attitude: You're adept at navigating ambiguity and excelling in dynamic, rapidly growing organizations. You approach challenges with a positive attitude and take the initiative to find solutions.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• Enjoy 22 days of PTO plus public holidays
• Benefit from 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

Logistics:

• This is a full-time position working out of our Austin, TX office 2 days a week
• Compensation is based on experience

At ShipperHQ, were proud to be a team that is as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.

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