GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization.

Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs) :

Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

• Strong understanding of retail business translating to positive sales, business results & understanding competitors & market trends
• Supports Store Manager in diagnosing the business, leveraging synergies of Retail, Lab & Doctor to drive positive results
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery
• Partner with store manager to lead & develop team
• Delivers clear, constructive, timely feedback & partners with Store Manager on any development or disciplinary action needed
• Supports recruiting & talent pipeline activities
• Executes visual directives & maintains store appearance
• Maintains positive working relationship with doctors
• Promotes team compliance to all policies & procedures
• Proactive & solution driven
• Performs & understands administrative duties
• Maintains a safe working environment for all
• Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1 year(s) management / supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) & / or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Pay Range : 18.08 - 31.39

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.

In addition, you may also be offered a competitive bonus and / or commission plan, which complements a first-class total rewards package.

Benefits may include health care, retirement savings, paid time off / vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

Last updated : 2024-02-23