Major Job Responsibilities:

· Systematically generate and distribute account statements

· Contact customers for payment on past due accounts and work to find payment solutions for the expeditious conclusion of past due accounts

· Process uncollectable amounts through collections protocol and submit to third party collections company

· Respond to inquiries via phone, e-mail and texts from patients, and research/resolve outstanding accounts

· Perform account reconciliations

· Maintain monthly financial management reports

· Review and verify all adjustments

· Systematically monitor outstanding insurance claims and follow up regularly

· Dispute insurance denials, investigate and resolve any irregularities or payment discrepancies

· Collaborate with Insurance Coordinator to monitor trends in denials and redirect the team to avoid future delays in reimbursement

· Maintain credit reports and distribute credits according to quota

· Meet benchmarks regarding collections both from AR report as well as Outstanding claims.

·Maintain aging to be equivalent to one-month average production with no more than 20% of outstanding coming from over 60 days in both patient accounts/insurance aging.

· Any additional jobs that may be needed to support an efficient collection

Secondary Responsibilities:

· Maintain patient facing service hours and tasks to ensure comprehensive understanding of practice procedures

· Generate and present financial arrangements to patients to ensures timely scheduling and collections accuracy at time of service

· Receive and apply payments received from insurance companies via EFT or physical check

· Prepare and reconcile daily deposits and deliver to local bank branch

· Anything else that is necessary to support an efficient collections process and revenue cycle in order to support EFD.

Job Requirements:

Following is a list of pre-requisites needed to ensure successful job performance:

-Degree in Accounting or similar field preferred

-Technology savviness; proficient in Microsoft office products and office equipment

Primary competencies, behaviors, and characteristics:

-Process management and teamwork skills

-Oral and written communications

-Planning, organization, and prioritization

-Interpersonal and relationship building ability, balancing kindness and respect with direct and honest communications

- Customer Service

-Problem-solving

-Autonomous, self-directed, “take charge” work style

To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The mental and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:

-Regularly required to sit, stand or walk for prolonged periods of time

-Regularly required to talk and hear

- Regularly required to visually observe objects up close and at a distance

- Regularly requires hands to handle or feel and finger dexterity

-Occasionally required to reach or bend

-Infrequent light physical effort is required

Mental Demands:

-Regularly required to use written and oral communication skills; read and interpret complex data, information and documents; analyze and solve problems; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks with constant interruptions.

-Regularly requires demonstrated poise, tact and diplomacy when interacting with those encountered in the course of work, some of whom may be demanding, dissatisfied or upset.

Working Conditions:

-Work is performed in a dental office environment.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Dentrix: 2 years (Required)

Work Location: In person