Description

This position provides leadership and support to patient access staff in designated department(s). Assists manager in maintaining optimal staffing models based on volumes and monitors quality and productivity.

Exhibits and promotes the Essentia Health customer service philosophy to ensure patients and visitors receive exceptional service.

Provides feedback and coaching to staff as necessary and assists with the development of training programs.

Education Qualifications :

Key Responsibilities :

• Provides information to, and maintains relationships with external and internal providers, nursing staff, operation managers, front office staff, and customers to provide coordinated services
• Stays current with clinical, provider, registration and scheduling information related to the serviced departments
• Assists in maintaining scheduling protocols for many different Essentia Health departments
• Assists in monitoring all work queues to ensure timely and quality patient care

• Associate's degree required within two years of hire or transfer date
• Bachelor's degree required within four years of hire or transfer date

Preferred Qualifications :

Previous leadership experience

Licensure / Certification Qualifications :

Certification / Licensure Requirements :

Completion of Healthcare Business Insight’s (HBI) within one year of hire date

FTE :

Possible Remote / Hybrid Option :

Hybrid

Shift Rotation :

Day Rotation (United States of America)

Shift Start Time : 8 am

8 am

Shift End Time : 5 pm

5 pm

Weekends : Holidays :

Holidays : Call Obligation :

Call Obligation : Union :

Union :

Union Posting Deadline :

Last updated : 2024-05-09