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Description
This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner.
Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers.
They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.
Education Qualifications :
Key Responsibilities :
Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
Maintains all assigned work queues according to supervisor’s instructions and guidance
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
Sanitizes registration equipment between each use and restocks basic supplies
Other clerical duties as assigned
Preferred Qualifications :
Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date
Licensure / Certification Qualifications :
FTE :
Possible Remote / Hybrid Option :
Shift Rotation :
Day / Eve Rotation (United States of America)
Shift Start Time : varies
varies
Shift End Time : varies
varies
Weekends : Holidays :
Holidays : Call Obligation :
Call Obligation : Union :
Union :
Union Posting Deadline :
Last updated : 2024-05-13
Full Time
Ambulatory Healthcare Services
$37k-47k (estimate)
05/11/2024
05/15/2024
essentiahealth.org
GRAND RAPIDS, MN
7,500 - 15,000
1973
Private
$1B - $3B
Ambulatory Healthcare Services
The job skills required for Patient representative include Customer Service, Patient Registration, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient representative positions, which can be used as a reference in future career path planning. As a Patient representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient representative. You can explore the career advancement for a Patient representative below and select your interested title to get hiring information.