Collections Specialist

Hybrid Schedule-Monday-Friday 8:00AM-4:30PM

Essendant is a purpose-driven company that reaches beyond business goals to define its success within commerce today. We support our associates, customers and communities – our core values and guiding principles shape what we aspire to do. Integrity, Collaboration, Customer-Centric, Embrace and Drive Change are our core values that serve as the foundation of our pathway to success. Diversity, Equity & Inclusion, Giving Back, Associate Safety, and Accountability are our guiding principles that motivate us to focus on creating a safe and rewarding experience. Essendant is a leader in supporting the supply chain industry and has been in business for 100 years to deliver the best practices for our customers and associates. Join us at Essendant, the better way to commerce.

Primary Responsibilities

• Review aging of portfolio within credit limits brackets that are assigned. Identify high risk / delinquent accounts and initiate collection action. Action includes but is not limited to placing orders on hold and contacting customer for payment via email, and/or phone. Document customer contact and collection actions taken in accounts receivable system and physical file as needed.
• Manage accounts to assigned credit limit.
• Analyze credit service bureau data as needed and recommend changes required to credit limit or collection action.
• Make recommendations on accounts receivable reserve for accounts within assigned portfolio.
• Provide input when placing accounts with a collection agency or a third-party attorney.
• Notify sales of delinquent accounts and any actions being taken. Request assistance where appropriate.
• Perform account reconciliation as needed. Identify deduction patterns and possible operational issues as needed. Answer in-bound phone calls from internal and external customers and provide first call resolution.
• Reviews credit hold report and release orders as appropriate.
• Understands and demonstrates Essendant's Core Values.

Knowledge/Skills/Ability/Other

• 1 to 3 years of B2B collections in a high-volume environment
• Ability to make decisions, set priorities and drive goals
• Proficiency in Excel and financial system software (SAP)
• Strong organizational and communication skills
• Ability to work independently and as part of the team
• Strong analytical and problem-solving skills
• Basic knowledge of Dunn & Bradstreet credit bureau reports
• Strong customer focus

Benefits:

• Health benefits (Medical, Dental, Vision)
• 401k with matching
• Company Holidays
• Overtime Pay for hourly employees
• Paid Vacation, Floating Holidays, and Sick Time
• Maternity and Parental leave benefits
• Employee discount
• Tuition Reimbursement
• Employee Assistance Program

Essendant drives to be inclusive and celebrates diversity by starting with our associates. We are an Equal Employment Opportunity employer that is committed to building a diverse and inclusive environment. We strongly encourage candidates to apply for opportunities, even if you do not believe you meet every one of the qualifications described. At Essendant we are building an elevated community by creating a safe and supportive work environment. We prohibit discrimination and harassment of any kind, including or based on age, race, color, disability, ancestry, religion, sex, gender identity or expression, sexual orientation, pregnancy, marital status, national origin, protected veteran status, or any other characteristic protected by federal, state, or local laws. People are what drives our company. We are one team with endless possibilities. We are Essendant.

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