Company Overview: Essen Health Careis a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.

Position Title: Front Desk Receptionist

Job Summary: Front Desk staff will provide the highest quality care to patients by combining the latest advances in evidence-based medicine, patient-centered compassionate care, and leading-edge information technology, such as electronic medical records and e-prescriptions. Front Desk will provide outstanding customer service to potential Health Home Members. The Clerical Representatives will act as an intermediary between providers and members - serving in numerous roles such as educator, evaluator, service coordinator, community resource researcher and assist with patient needs

Responsibilities include:

· Meet daily enrollment targets and care coordination services to members with chronic health conditions

· Conduct outreach activities specially to the loss to care patients

· Conduct community outreach visits to patients

· Provide expedited visit to patients for urgent situations such as hospitalization

· Assist in busy Medical Office

· Call, schedule and confirm patient appointments

· Enrolling patients to Essen Health Care’s program

· Assist in achieving fewer emergency room visits and hospitalizations, better coordination of services, and social service navigation

· Conduct new patient’s assessment screenings consistent with the Scope of Service

· Inform patients of Essen services and give them health education materials

· Keep patients informed of progress of scheduled appointments

· Meet with patients in their homes, community sites, Dr. office, and Health Home office

· Pitch the Health Home program to potential patients

· Conduct field visits to enroll members into the program

· Achieve a daily target of enrollments

· Complete consenting documents for all new enrollments

· Create RMA profiles for new enrollments

· Provide enrollment productivity report at the end of each day

· Field Visits Required

Job Requirements:

· High School Diploma/GED required

· Associates degree preferred

· 2-years’ experience in the healthcare, community health, social work, supportive housing, or other social service interventions

· Experience working in an Medical Office or Clinic

· Excellent customer service, organizational, interpersonal and communication skills

· Ability to multi-task and work under multiple priorities and deadlines in a fast-paced environment

· Proficiency with Word and Excel

· Bi-lingual Spanish strongly preferred

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No less than 16.00 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person