ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide application knowledge and programming capability for Artiva systems once
provided training. Work closely with the Systems Operations Manager to conceive and present options to
department management with regard to systems/application options, enhancements or
operational changes. Develop, test and implement Artiva enhancements as determined by department
management. Trouble-shoot, research and correct outstanding issues with Artiva and DMS applications.

Report findings to individual and department management as indicated
 Monitor daily Artiva activities and key indicators. Research, correct and report anomalies as
indicated.
 Exhibit or develop and utilize a basic understanding of Crystal reports with the goal of being
able to manipulate existing reports and create new reports as needed.
 Provide shared after-hours support activities for onsite and call center staff.
 Other duties as assigned.

EDUCATION AND/OR EXPERIENCE: Select the level of education and/or experience needed
to successfully accomplish the essential duties of this job.
Bachelor degree (B. A.) from four-year college or university; or one to two years related
experience and/or training; or equivalent combination of education and experience.