Overview
Use your technical knowledge and customer service skills to support the delivery of Esri training events and maintain classroom hardware and technology.
Responsibilities

• Assist with the setup, implementation, and maintenance of classroom images for Esri Training
• Solve complex and challenging problems, including classroom and course development VM issues
• Maintain Esri Mobile Labs by scheduling Labs in an efficient and cost-effective manner and performing route maintenance on Labs, including hardware refreshes
• Contribute to the development of course materials and other educational tools by acting as a Systems Advocate on course projects and being a resource to project teams
• Provide customer support during class event planning and delivery to ensure a successful learning experience
• Participate in the development of scope, specifications, and needs for classroom system projects; perform hardware research, testing, and installation as necessary
• Create and provide DVD installers for course materials in a timely manner
• Maintain Esri Training Services servers, hardware, and other classroom systems at Esri Training facilities across the United States
• Serve as a resource to Training Services staff for questions regarding Esri software licensing and scripts on virtual machines
• Support the Technical Leads by writing scripts, proposing process improvements, maintaining cloud VM expertise, and maintaining Esri software licensing and scripts on classroom virtual machines
• Develop strong and collaborative relationships with the Instructor, Content Development, Delivery Support, and Training Sales teams

Requirements

• 5 years of experience in systems administration, network administration, and multiple operating systems, web conferencing platforms, virtual machine configurations, and audio technologies
• 5 years of experience with cloud computing and hosted solutions
• Proven experience with task automation scripting using Python, Batch, VB Script, or Windows-based scripting
• Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
• Excellent customer service, analytical/problem-solving, and written and verbal communication skills
• Ability to learn new technologies and software applications
• Bachelor's in Geography, GIS, Computer Science, Engineering, Information Science or related field

Recommended Qualifications

• Knowledge of Esri's product line and/or training curriculum
• Knowledge of web application administration (IIS, Apache, Tomcat, XML)
• Knowledge of streaming technologies (Server, Encoder, Player)
• Master's in Geography, GIS, Computer Science, Engineering, Information Science or related field

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Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$68,640-$110,240 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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