Experience level: Mid-senior Experience required: 5 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Financial Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa : Only US citizens and Greencard holders

Please submit candidates for this role with a photo on their resume. This role is contract to hire!

This role is complete onsite from Day 1.

Summary:

This position is responsible for managing and supporting the Audio-Visual needs for C-Level meetings and events. Responsibilities include daily setup and testing of onsite executive video conference rooms, remote conference rooms, and virtual conferencing platforms. Deliver high-quality content and experience via cloud-based platforms such as Zoom, MS Teams, WebEx, etc. often in high-pressure situations. This role is ideal for a self-starter, with good time management and who has previously worked with executive teams.

Essential Duties and Responsibilities:

Meet with executive teams to gather requirements and details for meetings and live events.

Interface with users and event coordinators on-site and remote regarding specific situations and clarify event requirements

Maintain a professional and positive attitude in a fast-paced and occasionally high-pressure environment

Use experience and judgment to plan and accomplish day-to-day goals and perform a variety of tasks.

Support high-profile video conferencing meetings and tests configurations prior to start of conference.

Setup, operate and maintain equipment used to enhance video conferencing (VTC), such as display monitors, microphones, speakers, video codec systems, audio systems, projectors, lighting, computers.

Operate software to control and monitor AV technologies

Maintenance and repairs of AV equipment as needed (upgrade systems, firmware, software etc.)

Qualifications or Required Skills:

Bachelors preferred or equivalent work experience

Minimum three years of direct work experience with AV and video teleconferencing solutions and technologies

Crestron DM and RL experience

In-depth knowledge of Zoom, Poly, Cisco, WebEx, Microsoft Teams, or Third-Party SIP products, operational activities, and engineering

Understanding of and ability to troubleshoot signal paths for audio and video

Ability to read and interpret AV drawings

Experience with networked AV technology

Customer support experience via a help desk/service desk model

Experience troubleshooting a wide range of IT problems

Working knowledge of Microsoft operating systems (Windows 10) and applications (Office 2016, O365), Mac, iOS operating systems

Solid understanding of networking concepts, including streaming codecs, video compression technology, video editing, real-time communications (WebRTC, VoIP, SIP, H.323)

Ability and desire to provide extraordinary customer service to internal customers

Ability to work independently and in a dynamic environment

Strong verbal and written interpersonal communications skills and ability to deal effectively with customers, peers, and management.

Strong problem-solving and organizational skills.

Analytical and risk assessment abilities.

Ability to lift 50lbs or more

AVIXA/CTS, Crestron, Extron, Cisco, and/or Microsoft Certifications are a plus