The Espresso Plus team is currently seeking a dedicated professional to fill the role of a Coffee, Tea, and Beverage Equipment Technician. This position involves troubleshooting, repairing, and installing a variety of equipment to our food service and retail customers. Our commitment to delivering premium products is complemented by a strong focus on superior customer service.

Key Responsibilities: To excel in this role, the individual must successfully fulfill the following essential duties. Reasonable accommodations may be considered for individuals with disabilities.

• Conducts on-site installations and exchanges of coffee, tea, and beverage equipment.
• Performs on-site troubleshooting and repairs of customer equipment.
• Provides responsive assistance to customers over the phone, addressing repairs, calibrations, and troubleshooting.
• Proactively identifies and corrects potential equipment issues before they escalate.
• Generates clear and accurate work orders, documenting service details, parts utilized, and outcomes.
• Ensures timely completion of all work orders with accuracy and completeness.
• Maintains adequate levels of part inventory within the company-provided service vehicle.
• Communicates effectively with the company dispatcher to ensure prompt service and customer satisfaction.
• Adheres to all safety procedures and actively participates in safety training.
• Ensures safe and efficient utilization of equipment and tools.
• Regularly inspects the company vehicle, promptly notifying management of any required maintenance or repairs.
• Represents the company with a positive and professional demeanor, serving as the face of our brand.
• Participates in a rotating on-call schedule, including nights and weekends.
• Performs other duties as assigned by the Service Manager.

Join our team at Espresso Plus and contribute to our commitment to excellence in both product quality and customer service.

Qualification/Skills: The skills listed below are representative of the technical, interpersonal, and leadership skills required to meet the job qualifications for this position.

• Prior experience required with coffee and tea equipment (Minimum 3 years)
• Valid driver’s license with a clean driving record
• Ability to lift and move up to 50 pounds.
• Quick Learner and Self Starter
• Positive, customer service attitude and a team player
• Reliable with the ability to work weekends/holidays as needed.
• Good written and verbal communication skills
• Computer literacy with an emphasis in Microsoft Office Suite

Full time position Monday – Friday, 8AM–4:30PM. Benefits include company vehicle, health insurance, 401k, LTD, paid vacation and holidays.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• On-the-job training
• Paid time off

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• coffee and tea equipment repair: 3 years (Required)

Ability to Relocate:

• Medford, MA 02155: Relocate before starting work (Required)

Work Location: In person