Position: Breakfast Attendant - TownePlace Suites El Paso, TX

Mission Statement

Esperanto Developments is a dynamic hospitality management company which brings success to all its stakeholders.

We achieve this with a diverse and talented team by exceeding expectations of guests, associates and owners.

We bridge the gap between risk and reward providing tools and confidence to take on bigger and bolder opportunities.

We pride ourselves on building strong partnerships never losing sight that profitability begins with people and relationships.

Vision Statement

Esperanto Developments Vision is to be recognized as an innovative market leader changing the hospitality industry. We lead on a path to meaningful growth and make positive impact in the lives of all.

Esperanto Development LLC. Is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitment to guests, associates and owners.

Job Description:

The Breakfast Attendant is responsible for preparing, setting up, and replenishing a variety of food and beverage items, cleaning and maintaining kitchen and eating areas; greeting and serving guests

Required Skills and Requisites:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Practice safety standards at all times.
• Ability to solve basic equipment problems and/or who to contact for resolution.
• Skilled in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

Responsibilities and Duties:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Performs a variety of food preparation duties, such as repairing hot and cold breakfast foods and drinks.
• Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas. * Brews coffee, tea, etc.
• Operates cooking equipment.
• Orders supplies, puts up stock, and keeps records.
• Maintains Brand Standards and Health Department requirements.
• Responsible for setting up and replenishing all food items.
• Greets and serves guests as demand is needed.
• May be required to stock the bar; to assist with setup and breakdown of meeting rooms; and handle the refresh / coffee breaks.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Use empowerment to exceed associate / guest expectations and resolve conflicts.
• Proper administration of key control.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner. * Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team's entire workload is completed daily.
• Perform other duties as required.

Esperanto Developments, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Esperanto Development policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

At Esperanto Developments, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.