**Close Date: April 3, 2024**

This class completes daily operational tasks, provides customer service to the public, and performs other Library functions in person, by email, and/or by phone interactions. 

EXAMPLES OF DUTIES

Performs administrative support functions by responding to telephone, e-mail, written, and in-person inquiries from the public, departments within the Agency, and/or other interested parties; provides answers and information requiring knowledge of departmental policies and procedures; and collects funds and issues receipts

Receives applications for service; determines eligibility and assessment; adjusts bills; receives fees and payments; issues library cards to authorize initiation of service.

Posts information to records; checks and corrects records; establishes and maintains alphabetical, numerical, or subject matter shelves and displays; compiles and organizes information for reports and forms

Initiates, processes, prepares, records, and/or reviews routine paperwork, forms, reports, and/or confidential information related to assigned area of responsibility, ensuring completeness and accuracy of information; maintains related electronic records

Works with library classes, events, and programs; assists in setup/teardown of tables and chairs for events

May lead programs in absence of the event organizer instructor; may lead programs if in an area of expertise i.e., craft, skill building, storytelling

Performs other duties as assigned

TYPICAL QUALIFICATIONS

Minimum Qualification Requirements:
Training and Experience:
High School Diploma or equivalent (G.E.D.) and one year of experience in handling customers; or, a combination of education and experience equivalent to these requirements. 

Licenses and Certifications: Valid identification card from state of residence

Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):

Customer service principles & providing customer service

Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, volunteers, contract labor, interns, etc. sufficient to exchange or convey information and to receive work directionSpecialized terminology, procedures, policies, and practices in assigned area of responsibilityMonitoring activities in assigned area of responsibilityRoutine bookkeeping principles and practicesBasic filing and recordkeeping principlesPrioritizing work tasksReviewing work methods and/or procedures and making recommendations for improvementDemonstrates use of a computer and related software applicationsDemonstrates use of modern office equipment

Designing and preparing reports and formsProofreading and editing documentsPerforming mathematical calculationsHandle multiple tasks simultaneouslyMaintain sensitive and confidential documents, records, and filesDefine problems, collecting data, establishing facts, and drawing valid conclusionswork independentlyAssemble and organize data and information

SUPPLEMENTAL INFORMATION

County-wide Employee Responsibilities:

All Escambia County BCC employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Escambia County BCC's Employee Code of Ethics, gift, and conflict of interest policies.

All Escambia County BCC employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Emergency Management Responsibilities:

During emergency conditions, the incumbent of this position will automatically be considered an emergency service worker. This employee is subject to being called to work in the event of a disaster, disaster, such as a hurricane, or other emergency situation and is expected to perform emergency service duties, as assigned.

Physical Requirements:

Positions in this class typically require: reaching, standing, walking, lifting, grasping, talking, hearing, seeing, and finger and hand dexterity as well as repetitive motions.
Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. May walk, push, stand and lift 50% of the time.

Benefits/Compensation Package:
· Medical / Dental / Vision plans
· Prescription coverage
· Employee health clinic
· Employee fitness centers
· Employer-sponsored retirement plan or an investment plan
· Deferred Compensation Plan
· Flexible Spending Account(s)
· Employee Assistance Program
· Annual/Sick Leave or Paid Time Off (PTO)
· Group Life Insurance