FLSA Status: Non-Exempt
Calendar Days: 10 month
Workplace Location: Onsite
Job Family: 301 Family Service Worker I
Job Title: Family Service Worker
Division / Department: Head Start
Supervisor: 107 Director
Date Revised: 5/18/2023
Job Summary: Responsible for supporting families by advocating and educating; linking Head Start families to comprehensive services to meet families’ needs; act as a liaison between the school, campus personnel, parents and Head Start staff; assist in building a positive relationship with school districts and communities; collaborate with community agencies and makes referrals; conduct home visits; assist families with their individualized goals; maintain accurate data and assist with Active Supervision of Head Start children; implement the Head Start Performance standards and other program regulations.
Qualifications:
Education/Training:
High School Diploma / GED
Prefer college hours or Associates Degree
Prefer credential or certification in social work, human services, family services, counseling, or related field
Experience:
At least 0-5 years of related experience.
Knowledge / Skills:
Ability to build, develop and inspire teams
Task execution (result oriented)
Build and cultivate relationships
Excellent communication Financial knowledge
Mental Demands/Physical Demands/Environmental Factors:
Must be able to maintain emotional control under stress
Work with frequent interruptions during scheduled work
Cooperate with staff members and outside customers
Ability to multi-task
Occasional travel and irregular hours
Majority of working conditions will be indoors
Major Responsibilities and Duties:

1. Comply with ESC Administrative and Head Start Department Procedures, follow established procedures in Family Service Worker/Advocate Manual and LiveBinders
2. Maintain audit-ready records, including up-to-date case notes
3. Keep designated supervisor and Head Start campus principal or designated ISD staff informed of daily schedule, absences, and late arrivals/leaving early
4. Work closely and effectively communicates with program Component staff and stakeholders to ensure children and families receive high-quality, comprehensive, integrated services
5. Work cooperatively and professionally with ISD/childcare staff, parents/guardians
6. Complete reports accurately and timely as required (travel, Omnitrack, etc.)
7. Utilize Active Supervision strategies throughout the day and be present during assigned transition times
8. Scan documents into ChildPlus within 48 hours of receipt
Program Compliance/ERSEA & Parent Engagement:
9. Accurately complete child enrollment information
10. Maintain designated enrollment, an active waitlist and implement ongoing recruitment efforts throughout the school year
11. Monitor and document daily attendance
12. Immediately update parent contact information in ChildPlus
13. Complete PFCE Outcome Assessments within established timeframe
14. Facilitate, maintain, and complete individualized Family Partnership Agreements
15. Plan, attend, and implement parent engagement meetings and activities
16. Continually recruit and provide training for program volunteers
Health/Safety/Nutrition:
17. Assist Health staff with screenings and parent appointments
18. Maintain and track health records and follow-up care, requesting records as needed
19. Assist parents in accessing health insurance for children
20. Scan and report immediately special dietary needs/MD documented food allergies to Health/Nutrition Support and assigned Head Start nurse, file original document(s) in child’s manila folder
21. Assist in identifying nutritional concerns of children and/or cultural preferences of parents and communicate to appropriate staff, entering documents into ChildPlus as needed
22. Obtain heights/weights of children and enter into ChildPlus
23. Submit snack, breakfast, and lunch menus monthly and Health Inspection reports annually
24. Assist in scheduling appointments for Nutrition Specialist and parents
25. Communicate to the Health component any needs or challenges concerning access of records, scheduling appointments, follow-up, etc.
Education:
26. Assist with coverage in the classroom, if needed, during Education reflective visits with teachers
27. Plan with and accompany teacher on home visits and field trips
28. Scan Parent Contact forms, Brigance Developmental/SE screeners into ChildPlus, if needed
Student Support Services:
29. Assist with communication between families and Student Support Services component
30. Complete Mental Health referrals in ChildPlus when requested by families
31. Submit Special Education and Mental Health Contractor sign-in sheets at the end of the month
32. Notify Disabilities staff of scheduled ECI/ARD meetings