This resource must reside in Arizona and must be a citizen.
Client: State of AZ AZDOR
Position: Program Manager - Remote Req # 1302
Contract: Until 05/27/2026
Location: 1600 W Monroe St, Phoenix, AZ, 85007
Tentative Shift Hours: Monday to Friday, 8 AM to 5 PM (40 Hours/Week).
Submission Closing: 05/03/2024

Position Description:
We are seeking a dynamic and experienced Program Manager to lead a highly complex multi-agency program for the design, development, and implementation of new integrated tax software and system that AZDOR will incrementally migrate over to over the next 4 years. The successful candidate will oversee the coordination, execution, and delivery of various projects within the program while ensuring alignment with organizational goals and stakeholder expectations. This role demands exceptional leadership, communication, and problem-solving skills to navigate the complexities inherent in multi-year product development and implementation initiatives that requires collaboration between AZDOR, other AZ state agencies, as well as our strategic vendor partners.

Skills Required:
Key Responsibilities
Program Leadership : Provide strategic direction and leadership for the multi-agency program, ensuring alignment with organizational objectives and stakeholder priorities.
Stakeholder Management: Foster strong relationships with key stakeholders across participating agencies and partners, effectively managing expectations and resolving conflicts as they arise.
Project Planning and Execution: Develop comprehensive project plans, timelines, and milestones, overseeing the execution of tasks and deliverables across multiple teams, external and internal.
Risk Management: Identify potential risks and dependencies within the program, implementing mitigation strategies and contingency plans to minimize disruptions and ensure timely delivery.
Resource Allocation : Optimize resource allocation across projects, balancing competing priorities and constraints to maximize efficiency and effectiveness.
Budget Responsibility: Support ADOR Budget Director in ensuring fiscal responsibility throughout the project lifecycle.
Quality Assurance: Establish quality standards and metrics to assess the performance and outcomes of program activities, implementing continuous improvement initiatives as needed.
Communication and Reporting : Facilitate transparent communication and reporting mechanisms to keep stakeholders informed of program progress, milestones, and challenges.
Team Development: Foster a collaborative and high-performing team culture, providing mentorship, guidance, and professional development opportunities to program staff.
Metrics and Measurement: Identify and use appropriate metrics and KPIs to effectively track project/program success
Compliance and Governance: Ensure compliance with relevant regulations, policies, and standards governing IT programs, maintaining adherence to established governance frameworks.
Drive project decision-making to the right level of the organization (Lean). Ensure that significant issues are elevated to executives for resolution while keeping day-to-day decisions at the functional level to keep the project moving forward.

Work Experience Required:

• Proven experience (minimum 7 years) managing large-scale IT programs & projects, preferably in a multi-agency or government setting.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Azure DevOps, Jira, Microsoft Project, Microsoft Office 365, Google Workspace).
• Exceptional leadership and interpersonal skills, with the ability to influence and motivate cross-functional teams and stakeholders that span company leadership, peers, contract personnel, other agencies, partner companies, and vendors.
• Demonstrated expertise in risk management, budgeting, and resource allocation within complex project environments.
• Excellent communication skills, both written and verbal, with the ability to convey concepts to both technical and non-technical audiences.
• PMP, PgMP, or similar certifications preferred.
• Experience working with diverse teams and fostering inclusivity and collaboration in a multicultural environment.
• Fluency in reading, writing and speaking English.

Education/Training Required
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (Master's degree preferred).