IT HELPDESK TECHNICIAN

A BRIEF ABOUT US:

Erickson Technologies has been providing technology solutions, practice workflow and excellent customer support for over 1,200 dental offices in the Midwest and Nationwide for over 35 years. We are looking for motivated, passionate and capable individuals to join the team-oriented technician group at our Fargo office.

ABOUT THE JOB:

The IT Helpdesk Technician is responsible for providing prompt and friendly customer service and support to our clientele. Techs will diagnose and fix issues on a wide variety of products, including PCs, servers, printers, firewalls, DCs and WLCs. Additionally, they will troubleshoot application software, specifically dental office software, while often partnering with 3rd party support vendors. Technicians will perform scheduled maintenance on servers, workstations and network equipment. The IT Helpdesk Technician will also be accountable for logging all calls, labor and parts into the CRM software, performing data migrations from existing environments to new environments and all other duties as assigned by management.

Physical requirements of the job include lifting, climbing, and being able to work off of a ladder at times. Use of power tools will be required. Knowledge of low-voltage systems is a big plus.

The candidate must possess the ability to self-manage in an environment of low direct supervision.

QUALIFIED CANDIDATES WILL POSSES:

- Two-Year degree in a relative field and/or equivalent work experience

- Strong understanding of Windows desktop operating systems

- Exposure to Windows Server operating systems

- Knowledge of PC hardware components

- Understanding of Microsoft Office Suite and administration

- Ability to multitask while maintaining attention to detail

- Solid critical thinking, problem solving and troubleshooting skillset

- Capacity to maintain a positive, professional and friendly attitude

- Clear verbal and written communication skills

- Capability to work independently or with little supervision

- Strong time management skills

JOB BENEFITS:

- Competitive Salary

- Paid Time Off

- Paid Overtime

- Medical & Dental Insurance

- Matching 401k

- Holiday Pay

- Annual Profit Sharing

- Cell Phone Reimbursement

- Fun and flexible team-oriented work environment

Job Type: Full-time

Pay: $42,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 4 years (Required)
• Power tools: 4 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person