Front Desk Agent

What We're Looking For:

We are seeking a hard-working, energetic employee who is passionate about delivering personalized attention and helping us maintain our beachfront motel. This person should have an eye for detail and a knack for fixing things to ensure the needs of our properties are met.

Full job description

The Beachside Motel is currently hiring for a part time or full time front desk associate to work 3-5 days a week. The shift we are looking for is 2:30p - 10:30p, open availability is required for evenings and weekends.

Position Summary:

Assists guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following ERA standards and Core Values in hospitality and adhering to guidelines and procedures.

Essential Functions:

Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.

Handle all duties according to motel policies, procedures, internal rules and standards.

Conform to cash handling procedures at all times.

Be knowledgeable about daily motel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.

Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.

Have knowledge about room rates, packages, discounts and promotions and know how to handle each.

Have knowledge about guest rooms, locations, amenities, features and all other services offered by the motel.

Follow all cash handling and banking procedures to check out all customers efficiently.

Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Take same day reservations and know how to enter a reservation into ResNexus.

Perform guest registration and room assignment and accommodate special requests of all customers.

Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).

Handle mail and messages properly and on a confidential basis.

Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.

Assist all guests in problems and questions as required.

Assist fellow associates in their jobs to ensure that all jobs are done on time.

Have knowledge about all emergency procedures and know how to act on them.

Be flexible in regard to work schedule.

Have knowledge about the city, the local area and attractions to provide the guests with all requested information.

Ensure proper credit when checking out guests and provide the guests with a 0 balance folio.

Handle late charges according to the procedure.

Report any unusual occurrences or requests to the manager.

Wash and Fold towels and blankets as needed.

Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Focus your total attention to the customers.

Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.

Must be able to maintain confidentiality of information.

Skills:

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Computer literate, have a professional yet friendly manner and good customer service skills. Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.

Physical Job Requirements:

Read and visually verify information in a variety of formats; stand or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift

License/Certification:

• Driver's License (Preferred)

Work Location: Multiple locations