Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. 

This position is a workforce industry generalist with a wide range of experience and knowledge across programs and jurisdictions.The Field Support Manager works collaboratively across multiple teams and departments to understand the business/project need, convey solutions, and champion and support embedding the Equus culture, practices, tools and resources. As a member of the service delivery team, support requests for technical assistance, virtual and on-site transition support, and activities requiring specific expertise or simply an all-hands-on-deck approach.

• Create standardized action plans, process maps and standard operating procedures that support company standards and align with program operations to include customization for state and local requirements as needed.
• Assist in the development of toolkits using Equus service delivery standards and methods.
• Assist in the development of training materials related to program rules and regulations, local scope of work and company standards.
• Stay abreast of various federal and state workforce and other relevant program policies and regulations, and develop new and/or update training materials, toolkits and standard operating procedure templates accordingly.
• Assist in the development and delivery of staff training. These could include positions specific, program specific and broader leadership training curriculums.
• Follow continuous quality Improvement guidelines and practices to consult with and assist under-performing projects.
• Conduct operational assessments through thorough discovery methods, research, interviews, and observations resulting in a written assessment with clear recommendations for next actions.
• Utilize operational assessments to develop customized implementation plans addressing all areas, such as operational design, staff training plans, standard operating procedures, leadership, performance, etc.
• Organize, facilitate and support communities of practice (as assigned) providing frequent opportunities and creative and efficient methods for learning and sharing of best practices.
• May conduct internal compliance and quality reviews of program operations and identify opportunities for improvement following CQI guidelines and practices.
• Remain highly informed in assigned areas to ensure company compliance with requirements and to promote fresh, innovative approaches to enhance Equus’ competitiveness.
• Support efforts to retain and secure new business through participation in conferences, events, meetings, funder interactions, preparation of proposals and oral presentations.
• All other duties as assigned. 

Minimum Skills/Experience/Qualifications

• Five years of experience in the workforce services industry, having developed an excellent understanding of business processes, systems, and customer needs.
• Bachelor's degree in business administration or a related field or an equivalent amount of education and experience. 
• Excellent organizational, communication, and presentation skills, both in person and virtually.
• Experience working with diverse teams and stakeholders across disciplines and at every level of an organization.
• Experience and knowledge with multiple workforce programs.
• Excellent analytical skills, work ethic, and attention to detail.
• Excellent oral and written communication skills and a demonstrated proficiency in conveying complex, technical ideas to a general audience through writing and speaking.
• Ability to travel up to 60%; may occasionally include evenings and weekends.
• Intermediate or advanced Word, Excel, PowerPoint, Teams.
• Driver’s license and “good” driving record.
• Reasonable access to an airport with multiple airlines to support easy access to markets nationally.

Desired Skills/Experience/Qualifications

• Experience as an Equus Project Director is preferred (knowledge of company culture, processes and the industry).
• Multi-state exposure to workforce services.
• Change Management experience; relevant certifications a big plus.
• Background in program evaluation, including qualitative methods such as observations, focus groups, etc.
• MS Planner, MS Project or other project management software experience a plus.
• Negotiation skills.
• Sales experience.
• Experience delivering training/workshops in live and virtual settings.
• Natural ability to adapt to new settings and assignments quickly.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.