General Summary

Communicates with non-compliance participants to collect documents. Provides various clerical support duties to staff, including copying, filing, faxing, case file maintenance, participant outreach and engagement.

Responsible for maintaining case files and other files in an organized and up to date manner. Maintains office supplies. Completes other duties as assigned.

Essential job responsibilities

• Completes monthly contractual and internal operational reports.
• Maintains complete, accurate and timely case notes and related records in manual and electronic systems.
• Alerts Employment Case Managers of scheduled determination appointments.
• Utilize county and company computer data processing systems to efficiently track participants’ status.
• Attends schedules supervision meetings to discuss data and participants’ status.
• Identifies and interprets trends or patterns in complex data.
• Filters and “cleans” data to identify and correct errors in data capture and design.
• Communicates with internal departments of any data discrepancies.
• Responsible for other duties as assigned.

Qualifications:

• Two years of data record keeping experience preferred.
• Skilled in filing, record keeping, general office skills, computer operations, data entry and other clerical functions.
• Experienced with Microsoft 365 (Word, PowerPoint, Excel, etc.).
• Demonstrates excellent communication and teamwork skills.
• Experience in TANF, CalWORKs programs and the CalSAWS system is preferred.

Education:

• High school diploma/GED certificate.

Work Requirements:

• Basic computer skills. Strong communication skills both written and verbal.
• Driver’s license with good driving record.
• Proficient office computer skills; Microsoft Office Suite program applications
• Current Driver’s License/ Drivers Insurance and have and maintain a “Good Driving Record”

Travel requirements:

• Minimal Travel

Physical Demands:

Includes a typical office environment. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions:

• The physical ability to stand and or walk continuously.
• The physical ability to bend, stoop, crouch, squat, push, pull and reach above head frequently.
• The physical ability to use both hands for continuous grasping and for occasional fine manipulation and fingering (for example: use of a computer and or imaging equipment.)
• The physical ability to frequently lift up to 25 pounds.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Skills: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: In person