What you’ll do:

This full time, year round position supports the O'Connell's Manager in various aspects of property management and serves as a liaison between our office and guests and residents with respect to operational and Guest Service issues as needed. This position will be primarily based at O'Connells.

As a Guest Services/Office Manager, you will supervise the activities of the front desk, including check-in/check-out, guest requests, and promotion of in-house activities. Additionally, you will train associates, plan, assign, and direct work; and address complaints and resolve guest related problems. Finally, you will be responsible for overseeing and performing general administrative and office duties to support the operations at Acorn & King Nummy Campgrounds.

Your job will include (but not limited to):

• Respond to questions and complaints in a timely manner.
• Contact guests to address any issues that require immediate attention.
• Assist with scheduling maintenance calls and generate work orders for the repair of buildings and grounds.
• Order inventory and obtain estimates for repairs.
• Process new applications for long-term residency, including background checks and file maintenance.
• You may assist the Activities team with hiring entertainment, purchasing supplies and managing ticket sales for events.
• Assist with accounting functions such as the petty cash account, accounts payable and receivable, credit card reconciliations, cash reconciliations and bank deposits.
• Manage calendars and perform general administrative tasks.
• Excellent communication skills, strong customer service skills and the ability to problem solve.
• Experience in customer service environment and experience working with a point of sale computer system.
• A passion for delivering exceptional levels of guest service.

Skills & experience you need:

• Bachelor’s degree, or a combination of education and equivalent experience.
• 3 years of related administrative and/or management experience.
• Hospitality experience prefered, but not required.
• General office / administrative management experience.
• Proficiency with Microsoft Office and other web-based applications, including email (Outlook) and financial systems.
• Experience performing administrative tasks and the ability to manage multiple projects simultaneously and prioritize based on guest needs.
• Meticulous attention to detail.
• Valid driver’s license, good driving record and current auto insurance.
• Availability to work weekends and holidays during the operating season when the campground is open (April-October).

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends only

Ability to Relocate:

• Amboy, IL: Relocate before starting work (Required)

Work Location: In person