When you work at Equity Trust, there is never a dull moment! You get to be a part of a dynamic, innovative, and collaborative team dedicated to providing a superior client experience and driven by performance. Our culture of learning and growth encourages our teams to challenge the status quo and break through ceilings to establish new standards for our industry. For all our associates, the journey is both challenging and rewarding, and we embrace the flexibility to allow you to pave your own path. Come join our mission and learn what it truly means to self-direct your future!

• This position is based out of our Westlake, OH office but eligible for a hybrid remote schedule.

JOB SUMMARY:
The Public Investment Processor reviews investment requests to verify that each submission includes all appropriate documentation, and is titled properly to ensure ownership through the client’s self-directed IRA. Works with clients to obtain necessary corrections to complete the request(s).
ESSENTIAL FUNCTIONS:
Partner with third-party vendors, fund companies and internal teams to facilitate client trade requests and monitors trade order information
Complete daily settlement to ensure trades and transactions reflect timely in client accounts
Research corporate action exception reporting and reconciles outages on accounts
Complete reconciliation of internal system information with broker reporting to ensure accurate record keeping
Prepare and execute all required paperwork, payment forms and outgoing mail correspondence according to client direction
Maintain SLAs, productivity measurements, and quality audits/assessments
Accurately enter asset information and funding instructions in workflow system
Answer incoming calls from clients and third parties to assist with questions regarding processing and paperwork and providing status updates
Respond and resolve other research items as assigned, to ensure accuracy of statements, billing, and other company initiatives

OTHER FUNCTIONS:
Updates accounts that require manual processing to reflect reinvested dividends and ensures incoming cash dividends are applied properly
Monitors internal inboxes and responds or disseminates accordingly
Submits documents for signing and prepares them for delivery
Identifies areas for process improvement and collaborates across teams to implement changes
Revises and modifies department procedures to align with current and new team processes
Performs other duties as assigned

QUALIFICATIONS:
Education and Experience:
High School Diploma or GED required
Bachelor’s degree in Business, Finance, or related field preferred
Minimum 2 years of experience in operations preferred
Minimum 2 years of experience in a fast-paced, customer-driven environment

PROFESSIONAL CERTIFICATION(S):
None required
TECHNICAL SKILLS:
Basic level proficiency in Microsoft Office

BEHAVIORAL COMPETENCIES
In addition to the core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient:
Customer Focus Resourcefulness
Communicates Effectively Instills Trust

PHYSICAL DEMANDS/WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the Associate is regularly required to speak and hear. The Associate is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.