JOB OVERVIEW

The Digital Solutions Analyst is responsible for continuous exploration, analysis, and deployment of digital solutions that enable strategic themes and objectives. This individual will have direct responsibility for solutions, requirements, solution design, and quality assurance in alignment with business areas. Working closely with Product Managers, stakeholders from Marketing, Sales, Product, Operations, Investments, Finance, Compliance, and Legal and in coordination with the Solutions Engineering team to drive new digital solutions, fulfilling corporate goals.

RESPONSIBILITIES & DUTIES

• Collaborates with a wide variety of areas to understand business objectives that translate into digital solutions.
• Participates in the analyzes and development of requirements and solution designs including digital experiences for all users (internal and external).
• Spends a significant amount of time collaborating between business areas and IT to ensure deep understanding of problems being solves, value being delivered, and commitment to adoption of solution delivery.
• Works closely in a hands-on manner and in an agile framework with the development teams, including addressing daily prioritization needs, providing real-time feedback, refining, and preparing the backlog, creating functional user stories, acceptance criteria, and release planning, and answering ongoing questions. Makes critical decisions regarding functionality and priority for the team with a focus on delivering value.
• Completes testing of solutions including the development of test cases, testing tracking, and management of secondary testing by business owners.
• Provides technical expertise and training to other departments in support of new and existing solutions.

• Develops and maintains reports that measure the quality and performance of solutions.
• Presents to senior leadership and executive committee updates and reviews of solutions.

• Supports support for production solutions after triage by IT Operations.
• Performs other duties as assigned

QUALIFICATIONS

• Associate degree in Business, IT, or related field preferred; Bachelor’s degree a plus
• 3 years in the business analyst or product field or equivalent, college internships may qualify
• Banking and financial services experience a plus

PROFESSIONAL CERTIFICATIONS

• None Required

TECHNICAL SKILLS

• Ability to compile data and synthesize it into actionable information
• Proficient with Microsoft Office applications
• Intermediate experience with testing including test case development and execution
• Technical documentation experience a plus

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies: