Essential Duties and Responsibilities:

• Facilitates departmental job efficiency by investigating, analyzing, and resolving problems and changes requested by production processing personnel.
• Performs liaison functions between business areas and information systems personnel to coordinate changes.
• Clarifies project and system requests for changes to increase efficiency and departmental workflow.
• Analyzes business, processing and system problems and recommends solutions.
• As a member of the project team, responsible for determining test objectives, project reporting, assisting in target date planning, and coordinating testing with other Business Analyst staff.
• Assists in training of new employees and end users regarding system processing, system operations and procedures.
• Defines, plans, and executes testing based on tasks assigned.
• Supports the Information Technology team and other departments on an as needed basis.
• Willingly takes on additional responsibilities as requested in order to accomplish department and Company objectives.
• Actively participates and contributes to the goals and objectives of the Company by working collaboratively and fostering a positive and inclusive work environment.

Skills and Abilities:

• Intermediate working knowledge of agile methodologies to apply it to working on and managing agile teams.
• Strong ability to be detail oriented in defining business requirements and detecting errors in testing.
• Intermediate skills in reviewing business requirements with both business and technical staff.
• Intermediate skills in developing test plans, test cases, and test execution.
• Demonstrated ability to proactively identify and solve problems and issues of all types; must be able to identify situations that fall outside the parameters of normal or routine activity.
• High level of ability manage to multiple tasks and manage time in order to meet varying deadlines; must be able to execute under pressure.
• Responsible, reliable, dedicated, and accountable.
• Organized and self-directed.
• Intuitive, problem solver, and analytical.
• Ability to quickly learn and incorporate new information.
• Ability to work effectively with all departments and affiliates to ensure integration of strategic goals and principles.

Training or Work Experience

• If a High School diploma or equivalent, minimum of 6 years of business analyst experience is required.
• If an Associates Degree, a minimum of 4 years of business analyst experience is required.
• If a Bachelor’s Degree, a minimum 2 years of business analyst experience is required.
• Minimum 2 years of experience in insurance or financial services required.

Education:

• High School Diploma or Equivalent Required
• Associates Degree or Bachelor’s Degree - Computer Science, MIS, Business or a related
  field of study Preferred

Working Conditions:

• On-Site Location: West Des Moines, Iowa.
• Business Travel: Travel not likely/required.

#LI – ML1