Equip Fulfillment Overview

Equip Fulfillment supports the final mile home delivery industry, providing a custom web portal solution with truck supplies, apparel, tools, and more. We are a small, growing organization and are excited for the next member to join our team.

Customer Account Coordinator Overview

Equip has a small and intimate customer base. As Customer Account Coordinator, you will be the face to our customers, understanding their needs and providing solution-based options. Established processes and procedures for continued relationship building will guide the role.

Pay and Schedule

20 hours per week. $22 per hour

Responsibilities

(include, but are not limited to)

• Customer Support: Provide friendly and professional assistance to customers through phone, email, chat, or in-person interactions.

• Inquiry Resolution: Address customer inquiries regarding products, services, orders, and account information promptly and accurately.

• Issue Resolution: Investigate and resolve customer complaints, concerns, or escalations promptly, ensuring customer satisfaction.

• Order Processing: Assist customers with placing orders, processing returns, and tracking shipments, ensuring accuracy and efficiency.

• Documentation: Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.

• Product Knowledge: Develop a comprehensive understanding of company products, services, and policies to provide accurate information and customer support.

• Collaboration: Coordinate with other departments, including sales, shipping, and finance, to address customer needs and facilitate problem resolution.

• Feedback Collection: Gather customer feedback to identify product, service, or process improvement areas and relay this information to the appropriate teams.

Requirements

• 3 years of customer service experience in an operations, manufacturing, or warehouse environment

• Attention to detail while being able to adapt to working in a fast-paced environment

• Experience in learning new systems

• Excellent written and oral communication skills

• Strong analytical and problem-solving skills

• Ability to work and focus in an open office environment

Physical Demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully.

• Sitting at a computer for an excess of 8 hrs. a day

• Walking, bending, stooping, twisting, and lifting several times a day

• Walking to meetings or interacting with colleagues

• Dexterity with computers, including the ability to type and use a mouse

Work Environment

The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.

Temperature-controlled office environment and non-temperature-controlled warehouse environment

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The above requirements represent the duties, knowledge, skills, and abilities required to perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.