Equinox is a nonprofit community organization in the Capital Region.

For more than 40 years, Equinox has reached out to people who need us most with innovative and effective programs that truly change lives, allowing us to fulfill our purpose of helping those we serve move forward on their paths to recovery, healing, and independence.

The Emergency Services Case Manager provides crisis intervention, short-term case management and follow up to victims who call the 24 hour hotline, walk in, are alternately placed, have left shelter and/or have been referred by an Equinox DV team member for emergency assistance. Services provided include supportive listening, initial eligibility assessments for Domestic Violence Residential and Outreach Services, safety planning, information and referral, emergency shelter placement, advocacy, case management, follow up and support. The emergency services case manager collaborates and works as a team with all emergency case managers and coordinates with all domestic violence staff to ensure clients receive comprehensive services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers the 24 hour hotline and meets with walk-ins to provide crisis intervention, supportive listening, information and referral; develops safety plans with clients and conducts eligibility assessment for all Domestic Violence services.
• Assesses eligibility and options for victims seeking domestic violence shelter; conducts Equinox shelter intake when appropriate.
• Assists victims with securing alternate emergency housing (out of county DV shelter, temporary motel lodging, family and friends, etc.) including transportation and food, when Equinox shelter option is not available. Follows up on client needs.
• Provides short-term case management and follow up to victims who are alternately placed, have left shelter and/or have been referred by an Equinox DV team member for emergency assistance.
• Accompanies clients to DSS, court, law enforcement, other agencies as needed; advocates for clients both in person and through phone and written contact.
• Participates in coordination and outreach to other community services including providing services at co-location sites e.g. DSS.
• Develops and maintains positive working relationships and linkages with other community services, including domestic violence programs in the region.
• May represent the agency in formal and informal groups related to domestic violence services.
• Participates in client services coordination team meetings, staff meetings, as well as individual supervision.
• Reports suspected cases of child abuse/maltreatment as a mandated reporter.
• Performs other duties as requested for the enhancement and continuation of programming.

QUALIFICATIONS

• Bachelors degree in a human service major preferred.
• Associates degree or high school diploma/GED may be acceptable with experience.
• Minimum of one year of human services experience. Prior domestic violence experienced preferred. Prior case management experience preferred.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Case management: 1 year (Preferred)
• Human service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person