The Credentialing Supervisor at Equifax Workforce Solutions is responsible for the management of Credentialing and Permissible Purpose Analysts. These teams monitor, analyze, and investigate client and consumer credentialing data and transactions to identify fraudulent or inappropriate access to relevant program data within EWS.

What you’ll do

• Review metrics and dashboards to ensure SLA and other business standards are met

• Ensure compliance within FCRA framework is met utilizing EWS Credentialing standards

• Lead staff meetings and one on ones to ensure the analysts are briefed on policy or process changes, understand their impact on results, and have the support they need to be successful

• Performance Management for non-exempt staff

• Evaluate current processes and procedures for improvement

• Handle all client and/or employee escalations pertaining to eCommerce and Invoiced processes

What experience you need

• 3 years of management experience

• Bachelor's degree, or equivalent experience

• 3 years leading a mid-sized team

What could set you apart

• Customer Service experience

• Problem identification and resolution implementation

• Performance coaching and management

• Internal and External Audit compliance

• Proficiency within Google platforms

• Strong critical thinking skills

• Prior success in a fast paced environment with competing priorities

• Proven ability to lead consistently successful teams

• Desire and ability to drive continued improvement in processes and performance

• People/client first approach