Summary

As a Street Outreach Case Manager you will have the opportunity to provide case management services for Epworth’s Street Outreach Program. This employee is responsible for supporting youth with basic needs, crisis intervention, goal planning and attainment, and developing linkages within the network of community service providers.

This position demonstrates commitment to the mission, vision and values of the agency by engaging in respectful, cooperative relationships with customers (i.e., clients, employees and external stakeholders); being accountable for providing services and ensuring safety to customers while empowering customers in achieving the agency’s mission.

Primary Responsibilities:

• Complete enrollment process with new Street Outreach clients; conduct required individual assessments and complete goal plans as needed; provide follow-up support as needed to reach goals.

• Complete required assessments to place homeless youth on the housing priority list.

• Build rapport and establish trust with homeless, runaway, and at-risk youth. Ensure a Strength-Based Treatment approach is utilized with clients.

• Deliver tangible items to clients as needed, including but not limited to food, hygiene items, safe sex kits, and clothing.

• Distribute written information, participate in community events and facilitate community presentations about the Street Outreach Program in an effort to reach the target population.

• Attend meetings in the community with participants as needed.

• Assist with the development and implementation of community service learning and other events for clients as assigned.

• Responsible for making decisions in a timely manner; independently determining next steps related to youth services for housing, medical, education, social and emotional supports; monitor and ensure youth receive identified, necessary resources for quality services.

• Provide coverage as needed in the Drop-in Center and conducting street outreach.

• Keeps supervisor informed of events, concerns, needs as appropriate.

• Work as a partner in the community to build new relationships with community members such as mentors, potential employers, other community resources and funding sources on behalf of the youth the program serves.

• Develop and maintain knowledge of programs in the St. Louis area that could be used as resources for youth.

• Create monthly, quarterly, and annual reports as required by funder contracts.

• Record client data, outcome measurement and other significant information into ETO and other required database systems in a timely manner to show the effectiveness of the Street Outreach program.

• Ensure program complies with accreditation and funder standards.

• Adhere to agency rules, policies and procedures including attendance, program/department specific procedures, workplace safety, code of conduct, social media, training requirements, and confidentiality.

Supervisory Responsibilities: May supervise student interns and volunteers.

Qualifications:

• Bachelor’s degree or equivalent preferably in social work, drug and alcohol education, counseling, psychology, sociology, education, or criminal justice.
• Experience with runaway, homeless, at-risk, and foster care youth is preferred.
• Valid driver’s license, dependable personal transportation and valid auto insurance
• Age 21 years or older

Job Knowledge, Skills and Abilities:

• Strong oral and written communication skills, including speaking to diverse audiences
• High level of integrity and demonstrated ability to handle sensitive and confidential information in a professional manner
• Basic knowledge of dealing with older youth population, dealing with crisis intervention, resource sharing and client needs.
• Proficiency in MS Office Email, Word, & Excel

Physical Demands:

The physical requirements of this job include sitting, standing, walking, and climbing stairs on a regular basis, lifting up to 25lbs, and pulling and/or pushing on occasion

Work Environment:

Work is community based and performed on site. Will need to transport clients to activities or appointments in personal and/or agency vehicles. Evenings and some weekends required.

Benefits:

• Eligible for Medical, Dental, Vision, Life Insurance, & Disability on date of hire
• 401(k) eligibility begins on the first of the month following hire date; eligible for company match after 1 year and 1,000 hours of work
• 10 paid holidays plus 1 floating holiday
• 40 hours of PTO on date of hire, additional hours after 90 days
• Extended illness leave

Equal Employment Opportunity

Epworth is an EEO/AA employer. Consistent with this policy, Epworth embraces diversity and welcomes colleagues and applicants of all backgrounds. Our goal is to empower every day and build a community that is inclusive, drawing upon the strengths of the diversity of our colleagues to exceed the expectations of our clients.

About Epworth

Founded in 1864, Epworth is a multiservice agency that seeks to empower youth who have experienced trauma to realize their unique potential by meeting essential needs, cultivating resiliency, and building community. Thousands of youth and families turn to Epworth each year for a full range of services including: therapeutic foster care and case management; residential and intensive treatment; individual/family therapy and comprehensive psychological testing; emergency shelter and longer-term housing services; life skills and vocational training; as well as crisis care and outreach through the Drop-In Center, food pantry, and 24-hour crisis help-line. Epworth is headquartered at 110 N. Elm Ave. in Webster Groves, Missouri and has locations in Normandy and South St. Louis City.

Our Mission
Empowering youth to realize their unique potential by meeting essential needs, cultivating resiliency, and building community.

Our Vision
A world in which every youth experiences life in all its fullness.

Our Values

Respect: We recognize the inherent worth and promote the well-being of every client and colleague.

Excellence: We offer evidence-based, high-quality programming and provide exceptional care and service.

Community: We cultivate a sense of belonging and solidarity among colleagues and advocate for racial equality and social justice throughout our communities.