Solution Center Technician III
Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.
Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30 States across the U.S.
Why work for Epsilon:
In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.
Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.
Where you’ll work:
This hybrid remote opportunity allows you the flexibility to either work from home or onsite at our Weaverville, NC corporate office.
The Solution Center Culture:
Epsilon’s Solution Center is comprised of skilled Tier 1 – 3 service technicians who provide 24/7/365 support to various commercial businesses and government agencies. Our Service team thinks big and develops solutions to complex problems while ensuring our customers have the best possible support experience.
An average day:
As a Tier III member of the Solution Center Technician team, you will primarily provide on-site customer support and assist with customer calls and emails as needed. You will also act as the final point of escalation for the Tier I and II teams. Every day is different, but what you can expect is the opportunity to experience a diverse mixture of technical issues and customer interactions. In this position you will:

Epsilon is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.
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If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone at 828-398-5414 or by email careers@epsilon-inc.com.