Are you a recent graduate who is ready to start a career with a market-leading international technology company?

All great companies start with great customer service and at Epos Now we are no different. We are doing some exciting things and can offer you an exciting career. You will start your career working with the service team, and if you chose there will be a career pathway available to you - whether thats changing teams to Operations, Sales or Technology, plus the opportunity to relocate to one of our office in the UK, Europe, USA or Australia.

Epos Now is a market-leading fintech business with an international presence in over 71 countries. As a cloud-based payments and software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.

We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.

To ensure staff coverage to help all our customers across different States, we have a rotating shift pattern for this role, the hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.

What will you do?

• Handle customer queries via telephone calls, email and web chat.
• Achieve your targets for customer satisfaction.
• Nurture meaningful customer relationships.
• Accurately record all information in the CRM.
• Deliver exceptional customer service!

What do you get in return?

• Earn bonuses pay on top of your salary.
• Career progression opportunities - our philosophy is to promote internally.
• Company bonus scheme.
• 401k
• Exclusive retail, restaurants and travel discounts.
• Collaborative company culture with regular team building events.
• 25 days paid time off
• Full medical cover including dental

What do you need to apply?

• Be proactive - you must be driven to succeed and hit your targets! (Essential)
• Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
• Excellent communication skills across all mediums. (Essential)
• Resilience to bounce back from unhappy customers. (Essential)
• Empathy for customers and the ability to remain calm and professional. (Essential)

Location: Orlando

Salary: Starting at $31000 plus bonuses and bi-annual salary reviews

What are the next steps?

Interviews for this role are starting immediately.

Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Orlando office.

Ready to begin your career with us?

Apply now and submit your application online.

We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.

Job Type: Full-time

Salary: From $31,000.00 per year

Benefits:

• Referral program

Experience level:

• No experience needed

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person