EPIC iO Technologies is an international technology-focused company providing the most innovative, IoT, AI, and wireless connectivity solutions for the public and private sectors.

As #OneTeam, we bring together some of the best technology offerings on the market with our growing team. This success is the result of our employees' diverse technical and business expertise, which fuels collaboration and ongoing innovation. We use equal parts innovation, quality, and reliability to create comprehensive, solution-driven product offerings for our customers. Learn more about us at www.epicio.com.

Why join the Epic team?

·Bring your skills and knowledge to an innovative and growing workplace

·Work and collaborate with a team who has become one of the best in the industry

·Use industry-leading technology and the best tools available to ensure success

·Work in a stable industry with strong growth potential

EPIC iO is currently seeking a Professional Services Technician to join our team. As a Professional ServicesTechnician, your primary responsibility will be to deploy, service, and maintain network surveillance systems, access controls, and automation. This role involves on-site installations and demobilizations, maintenance and repair tasks, customer communication, subcontractor supervision, logistical material handling, and inventory management. The role duties require up to 75% travel nationwide. 

Responsibilities & Tasks

• Conduct field services independently and as part of a team for prompt and complete resolution of customer projects including but not limited to: JHA’s, systems and component installations, commissioning, troubleshooting, repairs and replacements, and demobilizations. 
• Maintain shop operations including Shipping and receiving equipment and products to fulfill orders, inventory management, and logistical loading and towing of trailers and cargo. 
• Assemble hardware to customer specifications; to include wiring, configuration, testing and troubleshooting. 
• Maintenance of mechanical and maintenance of tools, equipment, and PPE. 
• Drafting technical documentation. 
• Ability to learn computer programs and basic networking concepts to provide technical and remote support. 
• Assist in training internal and external customers, improving processes, and refining existing SOPs. 
• Build and maintain a thorough understanding of company equipment/system capabilities, technical specifications, product offerings and service pricing including low voltage surveillance/CCTV systems 
• Perform manual labor in indoor and outdoor environments and inclement weather.
• Ability to travel up to 75% or as needed.
• Ability to work overtime, after hours as needed and occasional weekends. 

• Complete and maintain all reccuring calendar HSE requirements for individual certification, shop operations, and field services per company and customerpolicies. 
• Onsite execution and enforcement of all safety practices pertaining to customer, local, or national HSE requirements.
• Draft, document, revision and submit all Job Hazard Assessments (JHAs) for field service scope of works.

• Area / Scope West Texas, New Mexico, East Texas,occasional out of region/state. 

• Highschool diploma or GED 
• Current Driver's License and clean driving record 
• Basic Building knowledge and power tool use
• Proficient in using a computer, specifically Windows software and Microsoft Applications (Outlook, Word, Excel, PowerPoint, TEAMS) 
• Excellent verbal and written communication skills 
• Work well with a team and train other to install, use, or maintain equipment 
• Maintain integrity with a strong work ethic 
• Ability to problem solve effectively 

• Applicable work experience or technical associate degree
• Texas Class B Security Contractor License
• California C-7 Low Voltage Systems Contractor's License
• Networking and TCP/IP experience
• Experience and ability to work with low voltage AC and DC systems up to 120VAC 
• Familiar with light-construction & building processes. 
• Trailer loading and towing experience
• Forklift, and manlift operation, and CPR certifications or ability to fulfill through company programs 
• Safeland USA and/or Basin United course completion or ability to fulfill through company programs 
• Knowledge or certifications of Texas and national safety standards ; (OSHA) 
• Background in warehousing or shipping and receiving 
• Experiencewith Windows OS, Linux OS alongwith VMS
• Experience utilizing Enterprise Resource Planning (ERP) systems such as Acumatica, SAP or NetSuite.
• Background in CCTV, wireless, software and/or technology related equipment 

• Ability to safely lift up to 125 pounds.
• Comfortable working at heights with ladders and aerial lift equipment.
• Willingness to travel up to 50% locally and 25% remotely, implying the ability to move and work in different geographical locations. 

EPIC iO Technologies embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.