Hello,

I hope you are doing good.

This is Hemanth from ePace Technologies.

Our direct client “State of Indian” is looking for “Desktop Support Analyst” at Indian-IN

Please find the complete job description below. If interested, please send me your updated resume at hemanth.k@epacetech.com or call me on 408-722-9216

Role : Desktop Support Analyst

Location : Indian-IN

Client : State of Indian

Job Description:

This position is required for assisting the Project Managers and Deployment Leads in implementation of statewide PC Refresh Projects on a 4 year rotating schedule to replace all state-issued PC computers allowing the Indiana Office of Technology to efficiently support IT resources across the state.

The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects. Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position. Updating documentation and completing e-install forms required. Will be the lead tech and point of contact onsite for large deployments. Customer service is also a crucial element for this position. This position will perform other duties as assigned.

EXPERIENCE DESCRIPTION

Associates or Bachelors Degree in Computer Science or equivalent experience is required. Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology. Hands on experience with Windows7, Windows 10 Active Directory, and VPN. Industry recognized certifications such as A , Network , or MCSE are a benefit. Understanding of Internet technologies beneficial. Hands on experience supporting the MicroSoft Office Suite. Ability to support printers, scanners, and other peripherals. Solid verbal and written communication and documentation skills are required.

Must Have:
Lead Install Tech - Backs up data, removes PC, installs new PC, restores data, and completes install checklist.

Thanks & Regards

Hemanth

ePace Technologies Inc

1212 Corporate Drive||Suite 120||Irving||TX-75038

Email: Hemanth.K@epacetech.com |

Direct : 408-722-9216

Web: www. epacetech.com

Job Type: Contract

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Westfield, IN 46034 (Required)

Ability to Relocate:

• Westfield, IN 46034: Relocate before starting work (Required)

Work Location: In person