MassHire Department of Career Services (MDCS) oversees the Commonwealth's network of One-Stop Career Centers, that assist businesses in finding qualified workers and providing job seekers with career guidance, as well as referral to jobs and training. MDCS strengthens the Career Center system through continuous improvement processes, and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs of the Commonwealth, now and in the future.

The Clerk will greet customers in a courteous and friendly manner and direct them to the appropriate service unit. The incumbent will assist customers in the membership registration process, check for completeness and schedule customers for the Career Center Seminar Orientations and the training opportunities and any available workshops. Duties include answering and routing calls to the appropriate unit and taking messages when staff is unavailable. Duties include but are not limited to:

• Greet customers in a courteous and friendly manner.
• Determine service needs of customer and direct to appropriate point of service.
• Assist customer with completion of registration process.
• Schedule customers for Orientations, Career Center Seminars, RESEA Reviews and workshops.
• Check customers for membership completion in MOSES.
• Answer telephone in a courteous and pleasant manner. Route calls to appropriate staff and take messages when necessary.
• Accurately enter customer information into MOSES database.
• Maintain confidentiality of all customers at all times.
• Assists customers with signing in to meet with Employment Advisors and Counselors for individual job search needs.
• Assist customers with faxing, copying and scanning documents, as needed.
• Conducts reminder calls for Career Center Seminars, will schedule RESEA customers and conduct follow up calls to RESEA customers.
• Prepares and provides management/JSIV’s with RESEA Crystal Reports.
• Collect time sensitive RESEA documents from customers and upload them to online database.
• Maintain file folders in online database.
• Collaborate with RESEA team for any needs pertaining to RESEA Customers (reschedules/outreach/etc.)
• Other duties as assigned.

Preferred Qualifications:

• Knowledge of the English language including spelling, word meaning and word usage.
• Knowledge of the principles and techniques of office practice, including record keeping and filing.
• Proficient with all MS Office products (Excel, Word, PowerPoint), and database software (SharePoint, MS Forms, etc.)
• Ability to maintain confidentiality of all customers at all times.
• Ability to deal with the public effectively and courteously.
• Ability to record information received accurately and concisely.
• Ability to perform clerical tasks quickly and accurately.

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!