Description

JOB SUMMARY:
The primary function of this position is to assist the Credit Union in achieving its vision to become the preferred financial service provider for all members. This is achieved by providing outstanding service to both Internal and external members that meets the Service Promises and Standards of the Credit Union.
A key component of this service is to identify the members' financial needs and recommend appropriate Credit Union solutions. Safeguard member information and Credit Union vital records in a manner commensurate with the sensitivity of the information and in compliance with the Credit Union's information security policies, standards and procedures.
Deliver exceptional level of service; cross-sell/refer Credit Union products and services; receive and pay out cash and negotiable items; keep records of cash and negotiable instruments involved in financial transactions by performing the various assigned duties; meet established service and referral goals; performs any additional duties as assigned by management.

The employee must work from 1pm-7pm, Monday through Friday and rotating Saturdays.

PRIMARY RESPONSIBILITIES:

• Receives checks and cash for deposit, verifies amount, and examines checks for validity, including the points of negotiation and endorsements acceptable under Credit Union policy.
• Cashes checks and pays out money after verification of signatures and member balances.
• Enters member's transactions into computer to record transactions, and issues computer generated receipts.
• Places hold on accounts for uncollected funds in accordance with Reg. CC and Credit Union policy.
• Orders daily supply of cash, and counts incoming cash.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Maintains good member relations/services and exercises discretion regarding transactions.
• Explains, promotes, and cross-sells products or services including but not limited to debit cards, credit cards, auto loans, mortgage loans, checking accounts, gift checks, money orders, and cashier's checks.
• Accepts new account deposits from MSR.
• When required, removes deposits from, and counts and balances cash in automated teller machines, cash dispense machines, cash recyclers, and night depository.
• Accepts various loan payments and handles cash advances on various approved credit lines.
• Maintains an excellent record in cash drawer balancing and in attendance, including financial center meetings, sales meetings, and other company meetings as required.
• Supports the operations of the branch, including, but not limited to branch opening and closing, security and maintaining the integrity, cleanliness and safety of the branch.
• Processes check orders
• Perform related services for members that include: providing loan payoff information, posting payments and payoffs, setting up direct deposit, pre-authorized transfers and payroll deductions, encoding\pinning debit cards, processing address changes, eBranch, and Money Line authorizations, and others as applicable.
• Performs other duties as assigned and support all areas of the Credit Union and its affiliates.

Requirements

SKILL REQUIREMENTS:

• Exceptional customer service and interpersonal skills
• Detail oriented
• Initiative/self-starter
• Good judgment and common sense
• Goal oriented
• Listening, oral, and written communications, particularly in sensitive situations
• Ability to read and interpret general instructions furnished in written, oral, or schedule form; e.g., Policy Tech, e-University, Paycor, Time On Demand, etc.
• Ability to effectively present information in one-on-one and small group situations and respond to questions
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Must be able to work with frequent interruptions while multi-tasking for accuracy within time limitations

CANDIDATE PROFILE:

• Bright
• Verbal
• Approachable
• Enthusiastic in delivering excellent service to others
• Flexible

OTHER REQUIREMENTS:

• A high school diploma or general educational development (GED) diploma and six (6) months sales or customer service experience; previous teller experience preferred.
• Varying Hours (nights, weekends, and holidays)
• Must be bondable.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently stand for long periods of time.
• The employee must frequently lift or move objects weighing up to 10 pounds and occasionally lift or move objects weighing up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee must frequently compute simple numbers with the use of a calculator.
• The employee must frequently copy data from reports and negotiable instruments.
• The employee must occasionally analyze data presented in order to comply with local and federal regulations as well as Credit Union policy.
• The employee must frequently communicate by talking to members (both internal and external) in person and by phone.
• The employee must frequently receive auditory information by listening from members (both internal and external) in person and by phone.

TECHNICAL REQUIREMENTS:

• Microsoft Office Suite
• Fax, calculator
• Good math skills.