**Car Sales Customer Service Representative - Worcester**

**Job ID** 391256 Worcester, MA **Overview**

Enterprise Car Sales is excited to announce an opportunity for a **Customer Service Representative.** The Car Sales Customer Service representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the Finance and Sales transactions during the sales process, as well as post-sale customer service. This role is a part time position to provide administrative support to the Car Sales Dealership. It will be 25 hours/week during Monday through Friday operating hours of 10 am 7 pm. It has the potential to transition to Full Time in the future.

Compensation for this position is $ 21/hour

This position is located at our 126 SW Cutoff Worcester, MA dealership

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,

**Responsibilities**

*Customer Service*

* Assist in post-sale vehicle trade-in follow up, including collecting clean titles, assist with trade payoffs and following

* up with the team responsible for trade sales

* Follow up with customers to collect information/documents needed for funding

* Follow up with customer post-sale to help ensure that aftermarket vehicle options are installed

* Handle customer inquiries related to financing, warranties or other customer service issues

* Track all customer requests in Salesforce (CRM system)

*Administrative*

* Organize and ensure accuracy and completion of all paperwork for each customer transaction

* Collect and review all information and paperwork sent to shared services

* Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies

* Complete monthly reporting for shared services and management

* Complete and send DMV paperwork

* Follow up with reconditioning on previously ordered keys and manuals for current dealership inventory

* Accounts payable and receivable support (including review of CRS/deposit 2150 report)

* Tag and title follow up for current dealership inventory

* Assist with ECOA (Equal Credit Opportunity Act) File review

*Finance Support*

* Review credit applications for accuracy and compliance

* Complete final sale paperwork with customers (obtain signatures)

* Follow up with lenders on all funding, including discrepancies, delays or questions

*Miscellaneous*

* Maintain files for the dealership

* Understand and comply with federal, state and local regulations that affect used-vehicle and finance departments.

* Complete annual compliance training

* Print FTC and Price stickers

* Notary Services for dealership

*Equal Opportunity Employer/Disability/Veterans*

**Qualifications**

* Must be at least 18 years of age

* Must have a High School Diploma or GED

* Must have at least 6 months of prior customer service experience

* Must have a valid US driver's license

* Must have a basic level experience and understanding of a PC and Microsoft Office products

* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

* Aside from religious observations, must be available to work Monday Friday 10am-7pm with a one hour lunch (40 hours per week)

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