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Job Duties/Responsibilities:
· Accept inbound calls from prospective customers, assess needs and offer available products
· Provide explanation on quotes and product or coverage questions
· Respond and follow-up on customer service inquiries
· Remain current on product offerings, enhancements, and/or changes/modifications
Qualifications:
· Bachelor's degree or equivalent relevant work experience
· Previous insurance background required
· Previous experience in sales required
· Effective communication skills – verbal and written
· Demonstrated persuasion and negotiation skills
· Strong interpersonal skills to build rapport with customers
· Demonstrated proficiency of MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.
· Life and Health Insurance License preferred. Position requires incumbent to maintain current state insurance license in life and health.
· Bilingual Spanish-speaking a plus
Licensed Insurance Agent Benefits:
· Competitive Salary plus monthly bonus plan
· Employer paid Medical, Dental & Group Term Life Insurance
· 401(k) with company match
· Benefits including Vision, Accident, Cancer, Critical Illness and additional Life coverage also available
· Paid Time-off and Holidays
· Core hours 9:00 – 6:00, Monday thru Friday, with flexibility to work until 7:00 pm occasionally
Job Types: Full-time, Permanent
Benefits:
Supplemental pay types:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Knoxville, TN 37919
Other | Full Time
Insurance
$33k-43k (estimate)
02/12/2024
08/22/2024
enrollfirst.com
KNOXVILLE, TN
25 - 50
2002
HAZEN J MIRTS
$10M - $50M
Insurance
Enrollment First, Inc. is a health solutions company. For over a decade, we have provided health benefits for businesses big and small, individuals and families, independent contractors, franchises, credit unions, and the diverse workforce of the staffing industry. As an industry leader, we stand for good health and provide millions of Americans convenient health benefits and services. Our national call center solution and our multi-touch enrollment platform deliver innovative solutions in healthcare, technology, personalized customer service, and administration. Solutions to your healthcare n ...
eeds are just a simple call, click, or conversation away.
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The job skills required for Call Center Agent include Customer Service, Call Center, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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