Company description

ENT & Allergy of New Orleans is growing! Our mission is to provide our patients and their families with the top-tier quality of care by the most efficient and professional means available. We are looking for our next talented and motivated member for our team! We are a dynamic, private medical office that offers competitive salaries and benefits. This is a great long-term opportunity with a continuously growing practice.

Job Responsibilities

• Welcoming patients as they arrive. You often serve as the first point of contact for clients and visitors, so a friendly welcoming demeanor is essential for creating a positive impression.
• Answering calls in a prompt, courteous, and professional manner.
• Address patients questions and concerns while providing excellent customer service.
• Explain financial obligations to the patients or responsible parties and collect co-pays and balances as required.
• Verify patients’ insurance eligibility
• Maintain up to date information in patient accounts
• Perform other related duties as assigned.

Required Skills

Customer Service

• Friendly, open and supportive demeanor
• Ability to accurately understand complicated patient concerns, and respond with clarity and empathy.
• Ability to discern when to escalate a situation to supervisor

Team Collaboration

• Maintain positive attitude in problem-solving with coworkers to address front desk issues
• Clearly, promptly and respectfully communicate problems or questions to appropriate co-workers
• Provide feedback to co-workers and PCC lead regarding how to improve patient experience and front desk operations
• Able to learn and use medical terminology

Self-Directed

• Able to proactively identify how to best use time

Work well in fast paced environment

• Effectively prioritize tasks and maximize quality of patient experience even during busy periods

Attention to detail

• Ability to follow complex protocols for data entry
• Ability to accurately enter data, and catch and correct mistakes

This job is a good fit for you if

• You take pride in being the face of a business, and demonstrate exceptional professionalism and patients
• You enjoy working with a close-knit team to manage patient flow in a small clinic
• You enjoy learning new things and figuring out how processes can be improved
• You take pride in the accuracy and efficiency of your work
• Our company core values resonate with you

ENT & Allergy of New Orleans Core Values

Desire to Learn

• Seek continuous growth and improvement
• Give and receive constructive criticism with a positive attitude
• Provide access to training and professional growth opportunities

Solution oriented

• Focus on finding the best possible solution, regardless of the challenges, problems and barriers that we face

Teamwork

• Approach problems and challenges with a positive attitude that invites everyone to participate in finding a shared solution
• Handle conflict with professionalism and respect

Purpose Driven

• Focus on providing high quality, compassionate service to patients and dedicated support to fellow employees
• Demonstrate a work ethic that shows we respect the job, fellow employees and patients

Integrity

• Act in a ways we are proud of, no matter if we are being watched or not.

Accountability

• Make realistic commitments and fulfill them
• Take responsibility for our mistakes

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 46 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• This job is located in Metairie, but the training period will be two to four weeks at the Marrero location. Are you able to train in Marrero?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person

Application Deadline: 12/03/2021