Tampa Bay Hearing and Balance Center, a division of ENT and Allergy Associates of Florida, is currently seeking a Medical Phone Scheduler for a full-time position at our Downtown Tampa office. Our practice provides comprehensive general and subspecialty Otolaryngology, Neurotology and Skull Base Surgical care within the convenience of one medical group. Patient care is our top concern, and because we can provide both diagnosis and rehabilitative services, our patients know they can depend on our team for all their needs.

Medical Phone Scheduler Description:

Functions include providing knock your socks off customer service with every patient, answering a high volume of incoming phone calls, scheduling, appointments, confirmation, working with insurance companies and scanning. This role is also to be cross-trained to work alongside team members checking patients in and out as well as calculating and collecting copays and deductibles from patients.

Medical Phone Scheduler Requirements:

• Minimum one year previous call center service experience
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• Ability to prioritize and handle high call volume of patients
• The ability to work in a team environment.
• Strong computer literacy is a MUST
• Working knowledge of medical terminology is a plus
• Bi-lingual is a plus.

Benefits Insurance Verification Specialist Receptionist:

• Medical, Dental and Vision: Effective 1st of the month after 60 days of employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

Physical Demands: Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping.

This company is an equal-opportunity employer.

We are a tobacco free workforce.

We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.