Vintners Resort
Vintners Resort is an intimate, four-diamond, 78-room luxury boutique hotel in Sonoma County Wine Country. On the property is the nationally renowned restaurant, John Ash & Co., The Front Room Bar & Lounge, River Vine Café and Vi La Vita Spa. Learn more about us at www.vintnersresort.com where we Celebrate Everything!
We are recruiting an enthusiastic Bellman staff!! If you can provide exemplary service to our guests, then please apply today!
Position Summary: Accommodates guests of hotel by performing the following duties.
Essential Duties and Responsibilities:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Work closely with the Front Desk Staff, Management, and other hotel departments in providing guest assistance and miscellaneous needs.
• Bellmen are a welcoming presence in the lobby to assist with guest arrivals and departures. They may open doors of arriving guests, guests may require assistance carrying luggage into or out of the hotel or managing lobby doors. Every encounter with a guest should be helpful and cordial.
• Delivers food and beverage room service to guest rooms.
• Respond to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfill guests’ need, ensuring their stay is as pleasurable as possible.
• Assist front desk as directed; May include hotel guest check-in and check-out, answering internal and external phone calls, using Open Table software for John Ash and RVC reservations.
• Possesses and maintains thorough knowledge of hotel and area’s attractions.
• Performs other duties as assigned by manager.

Qualifications:

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Operational knowledge of Windows, e-mail software (preferably Outlook) and general knowledge of how to navigate the Web (for guest services such as maps/directions, information to local attractions, etc)
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.
• Must be reliable and punctual.
• Ability to complete administrative tasks correctly and on time

Physical Demands:
While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel, type; reach with hands and arms, talk, or hear and taste and smell. The employee is occasionally required to stoop, kneel, or crouch. The employee must be able to lift to 50 pounds and will frequently lift to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Occasional periods of normal seated position at a computer terminal may be required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Base hourly range: $17 to 20.00 per hour. Based on background and experience.
Benefits: Complete benefits package available to eligible employees along with generous company discounts.

• 401(k)
• Cell phone reimbursement
• Medical, Dental and Vision Health insurance
• Vacation, Holiday and Sick Paid time off
• Generous employee discount

Schedule: Position will work onsite regularly and schedule may vary depending on business priorities. EOE
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.