Description

Director of Information Technology

Greenwood Village, CO

Description

A little bit about us:

Enquire is the premier CRM, marketing automation, and contact center solution provider in senior living and post-acute care. Headquartered in Denver, Colorado, Enquire serves senior living communities and healthcare facilities throughout the United States and Canada. Enquire’s vision is to improve the experience for prospects and family members through customer service-centric products paired with cutting-edge technology and analytics.

Our team embraces a supportive and innovative culture to continuously deliver the most user-friendly experience for our clients and provide a full hands-on approach to meet client needs and expectations. We thrive on inter-departmental collaboration, and we are looking for someone that is driven, detail-oriented, wants an opportunity to make a significant impact, and jumps at the opportunity to take on new challenges.

 Job Overview: 

We are looking for an experienced IT director to oversee the IT operations in our organization. You'll be responsible for managing employees within the IT department, liaising with other departments to ascertain their technological requirements, and developing solutions that are aligned with our organization's objectives.

To be successful as an IT director, you should have an excellent technical aptitude, as well as superior project and people management skills. Ultimately, an outstanding IT director should maintain smooth, secure, and updated technical operations within an organization.

Requirements

Responsibilities:

· Overseeing all IT operations infrastructure.

· Developing, implementing, and evaluating IT projects in line with organizational objectives.

· Liaising with other departments to determine and address their IT needs and requirements.

· Managing and supervising employees in the IT department.

· Ensuring the maintenance of current projects and technology systems.

· Identifying vulnerabilities, the need for upgrades, and opportunities for improvement.

· Proposing strategic solutions and recommending new systems and software.

· Preparing financial budgets and performance reports.

· Building and maintaining relationships with external advisors and vendors.

· Ensuring reported issues are resolved in a timely manner.

· Develop, implement, and monitor a strategic, comprehensive enterprise information security and IT risk management program.

· Work directly with the business units to facilitate risk assessment and risk management processes.

· Develop and enhance an information security management framework.

· Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services.

· Provide leadership to the organization’s IT and risk mitigation practices.

· Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems.

· Provide strategic and tactical security guidance for all IT projects, including the evaluation and recommendation of technical controls.

· Direct the preparation activities to support HITRUST, SOC, customer, and other audits.

· Develop an IT security architecture roadmap that will identify security controls and identify and assess current and new technologies that will enforce the organization’s security priorities.

· Ensure that controls comply with contractual obligations, corporate policies, and legal and regulatory requirements.

· Create and manage information security and risk management awareness training programs for all employees, contractors, and approved system users.

· Establish and implement a process for incident management to effectively identify, respond, contain, and communicate a suspected or confirmed incident.

· Identify, assess, and prioritize IT risks to data and systems, including external threats, cyber-crimes, internal threats, and third-party risks. Advise relevant stakeholders on the appropriate courses of action to mitigate or eliminate risk.

· Coordinate the development of implementation plans and procedures to ensure that business-critical services are recovered in the event of a security or disaster event.

Requirements:  

· A bachelor's degree in computer science or a related field.

· A master's degree in computer science is preferred.

· Proof of continued education, such as software certifications, is desirable.

· At least 5-7 years of management experience in an IT environment.

· Sound working knowledge of IT operations, systems, and developments.

· Excellent communication and interpersonal skills.

· Strong leadership and project management skills.

· Solid analytical and problem-solving skills.

· Professional security management certification.

· Minimum of 8 years of experience in a combination of risk management, information security, and IT jobs.

· Knowledge and demonstrated experience of relevant legal and regulatory requirements, such as HITRUST, SOC-2, HITECH, HIPAA, and other CMS regulations and guidelines.

· Experience with contract and vendor negotiations and management.

· Specific experience in Agile software development or other best in class development practices.

· Experience with Cloud computing/Elastic computing across virtualized environments.

· Deep familiarity with Microsoft computing technology. 

· Understanding of threats related to mobile users and mobile devices.

About joining our team:

This is a full-time internal position here at Enquire. We offer competitive benefits including but not limited to: Medical, dental, vision, short-term & long-term disability, life Insurance, 401k, FSA, onsite gym, unlimited paid Time off, and paid holidays. The salary range for this position is $120,000 - $145,000.

At Enquire Solutions, we believe that a diverse, equitable, and inclusive workplace makes us a more resilient company. We celebrate unique points of view and experiences across age, gender identity, race, sexual orientation, physical or mental ability, and ethnicity in building the future of our digital business. We aren’t just a company; we’re a community vested in each other’s successes. We value humility and a team approach at every level of the company. We want to inspire a workplace where individuals embrace their differences and similarities, where we are creating a product to enhance experiences that inspires and improves people’s lives.