Job Description :

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

At Enovis™ we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together.

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through outstanding customer service to create better patient outcomes.

Service a territory where you will be supporting the Sales Team representing our Continuous Passive Motion (CPM) and Consignment Inventory business.

This is an incredible opportunity to work in a fast-moving setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

WHY JOIN ENOVIS?

• You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
• You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
• You’ll enjoy a comprehensive and competitive benefits package including health benefits, 401(k) with company match, employee stock purchase program, tuition and CEU assistance, paid time off, a solid work / life balance and more!
• You’ll have the opportunity to grow and develop your career with us.
• You’ll work hard and have fun doing it!

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

• Delivers and performs set-up of required equipment in the patient’s residence in accordance with the prescribing physician’s order.
• Provides appropriate information to the patient and / or caregiver related to the set-up, features, routine use, troubleshooting, cleaning, and maintenance of the equipment.
• Maintains inventory and related documentation for Durable Medical Equipment (DME) consignment locations.
• Actively maintains operational targets / metrics, collaborating with Sales and Operations to overcome challenges.
• Effectively communicates with customers using multiple platforms, responding appropriately to business scenarios, and resolving issues in a timely manner.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic / hospital, and HIPAA in accordance with government agency requirements.
• Other duties as assigned.

WHAT QUALIFICATIONS WILL YOU BRING TO THE TABLE?

• A strong desire to be part of a team dedicated to achieving extraordinary patient results.
• High School Diploma or GED required.
• Minimum of 1 year of experience with patient care and / or customer service.
• General working knowledge of customer service-related practices required.
• Previous experience or successful completion of factory training form home medical equipment (HME) preferred.
• Experience with inventory management software and / or order processing systems preferred.
• Working knowledge of Durable Medical Equipment (DME) and orthotic products strongly preferred

Other Requirements :

• Must possess a valid Driver’s License and current automobile insurance.
• Assumes on-call responsibilities during non-business hours.
• In-home equipment delivery and set up are requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.

WILL YOU BE REQUIRED TO TRAVEL?

• Required to travel up to 95% of the time but overnight travel is not required.
• Includes considerable time spent traveling in car as dictated by territory.
• Must be willing to travel to various local clinic sites and patient homes, using company-provided vehicle, upon request as dictated by territory.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Field based (i.e., patient homes, hospitals, clinics, etc.).
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands : Must frequently lift and / or move up to 60 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT ENOVIS™

EOE AA M / F / VET / Disability Statement

Last updated : 2024-05-21