Make a difference to patients who need you the most. Be their advocate. Empower them to take charge of their own health, and transform their lives through thoughtful, caring, and committed engagement.

This is a work from home job and you can be located anywhere in the continental US.

This is not your typical Medical Assistant role. If drawing labs and taking vitals is what you are looking for, this is not the job for you. But, if you want to be paid to spend meaningful time with the patients we serve, helping remove barriers to care and social isolation, keep reading!

At Engooden Health, we provide exceptional quality of telephonic care to patients living with two or more chronic conditions. If you join our team, you’ll do so as a Patient Care Navigator; Medical Assistant doesn’t do justice to the life changing work this team does every day. We consider Patient Care Navigators to be Superheroes, but you won’t find spandex in the job requirements. You will talk with your patients by phone and create rewarding, long-term relationships as you provide them with Chronic Care Management (CCM) services including education, coaching, and advocacy, particularly around Social Determinants of Health.

Mission:Engooden’s mission is to transform patient lives by building lifelong relationships with them.

Through these ongoing relationships, we help patients prevent avoidable hospital stays, fight loneliness and anxiety, and relieve the stress and confusion that comes from trying to navigate a complex health system.

Duties will include:

• Provide ongoing, proactive services through monthly calls that include:
  • Assessing patient’s current health status and identify concerns and areas for improvement
  • Providing education related to medical conditions and factors impacting patient’s health
  • Setting health-related goals based on medical conditions & patient’s priorities
  • Identifying and assist in closing clinical and non-clinical care gaps
  • Empowering patients to make sustainable health behavior changes to improve their well-being
  • Continually providing motivation, encouragement, and support 
  • Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
  • Sharing community resource options to help patients access the necessary resources at the right time (e.g., transportation, food)
  • Respond to patients, providers and team leaders
• Create, update, and maintain care plans using Engooden’s proprietary software 
• Achieve monthly call goals based on Senior Care Navigator advisory on assigned patient caseload. Typically, the expectation is CNs are making 40 phone calls and/or 10 patients billed per day
• Maintain productivity and quality metrics as defi

Requirements:

• High School Diploma/GED 
• Certified or Registered Medical Assistant
• 2 or more years of experience in healthcare or a related field (3-5 years preferred)
• Family practice, internal medicine, and geriatrics office experience preferred
• Ability to work full-time (40 hours per week)
• A home office with quiet, uninterrupted working space
• Confirmed High-Speed Internet with Upload/Download speeds of a minimum of 3mbps and latency (ping) not more than 150ms. To test your internet speed, feel free to use this free independent test. This is a hard requirement.
• Empathetic and active listener 
• Effective time management skills
• Strong communication and interpersonal skills (written and verbal)
• Proficient computer skills including Electronic Health Record, Microsoft programs and Google Suite
• Ability to work well independently in a fast-paced environment

Preferred Skills:

• Experience with chronic medical conditions 
• Strong relationship building/social skills
• Critical thinking and problem solving 
• Fluency in a foreign language (especially Spanish) is helpful but not required

Benefits

What you do matters. Engooden takes care of you, so that you can take care of your patients.

• Paid Time Off
• Company Holidays
• Medical/Dental/Vision Insurance 
• Health Savings Account
• Mental Health Support Tools
• All necessary equipment is provided (e.g., laptop)

Engooden Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.