ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Answer heavy volume of incoming calls.
• Respond to and document all messages received.
• Clear all messages before end of work day.
• Schedule patient appointments as appropriate.
• Discuss patient responsibility upon appointment arrival; co-pays, deductibles, etc.
• Respond to questions from patients and other third party individuals (e.g. attorneys, case managers, etc).
• Confirm new patient and IME appointments twenty-four (24) hours before scheduled appointment.
• Document all add-on requests.
• Prepare documentation as requested by a physician, including, but not limited to:

• Third party forms (e.g. disability, FMLA, return to school, etc.)
• IME reports and other correspondence.
• Direct patients, as appropriate.
• Maintain physician office schedules and time off schedules, notifying appropriate parties (administration, clinical, etc) of all changes in the physician schedule.
• Process incoming mail for assigned physician(s).
• Advise requesting attorneys of cost for narrative reports and other special services:

• Bill the fees for these special services
• Track payment and completion of special reports.
• Follow all written protocols and procedures of the practice.
• Demonstrate courtesy and helpfulness toward patients and their families.
• Team player is a key for this role.

ADDITIONAL RESPONSIBILITIES:

• ·Must be COVID-19 Vaccinated

• Work as a team member within the patient services department and all other departments.
• Must be able to recognize and respond appropriately to urgent/emergent situations.
• Establish and maintain effective working relationships.
• Effectively cope with typical job stress.
• Document work processes as required.
• Other duties as assigned.

Job Type: Full-time

Pay: $18.14 - $21.85 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Orthopedics

Schedule:

• 8 hour shift

Work Location: In person