SUMMARY :

The Store Manager is responsible for the leadership and motivation of all site personnel and ensuring excellent customer service during all shifts.

This position is responsible for scheduling, training, and

development of all staff modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors.

DIVISION : Retail Operations

Retail Operations

REPORTS TO : Division Manager

Division Manager

FLSA : Exempt

Exempt

EMPLOYMENT STATUS : Full Time

Full Time

EEO JOB CLASSIFICATION CODES :

General and Operations Managers

Job Code : 11-1021

Census Code : 0020

EFFECTIVE DATE : May 2017

May 2017

ESSENTIAL FUNCTIONS

• Monitor financials sales volume, P&L, controllable expenses, cash controls, inventory.
• Ensure positive customer experience.
• Provide customer service by greeting and assisting customers and responding to customer needs, questions, and complaints.
• Conduct overall site evaluation.
• Inspect facility and equipment routinely to determine necessity of repairs or maintenance.
• Manage HR Functions for the store - recruiting, hiring, training, performance development, and modeling.
• Supervise store staff to maintain labor model standards.
• Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service.
• Plan and prepare work schedules and maintain records of employees' schedules.

COMPETENCIES

• Entrepreneurial Orientation Ability to take initiative, to recognize and create opportunities.
• Leadership & Development Ability to delegate responsibility and to work with others and coach them to develop their capabilities.
• Customer Focus Ability to quickly and effectively solve customer problems.
• Financial Knowledge Ability to meet or exceed sales and financial goals.
• Communication Strong written / verbal communication skills; interpret, summarize and articulate complex information for general use among a variety of internal and external stakeholders.
• Teamwork Ability to demonstrate interest, skill, and success in getting groups to learn to work together.
• Loss Prevention Ability to administer systems and programs to reduce loss and maintain inventory control.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma required, Bachelor's Degree preferred.
• Minimum of two year's leadership experience in a fast-paced retail environment delivering exceptional customer service.
• ServeSafe certified.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and

activities may change at any time with or without notice.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986.

Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

Last updated : 2024-04-27