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**SUMMARY**:
The Assistant Manager is responsible for providing leadership and motivation of all site personnel and ensuring excellent customer service during assigned shifts. This position is responsible for modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors.
**DIVISION**:
Retail Operations
**REPORTS TO:**
Store Manager
**FLSA**:
Exempt
**EMLOYMENT STATUS:**
Full Time
**EEO JOB CLASSIFICATION CODES:**
General and Operations Managers
Job Code: 11-1021
Census Code: 0020
**EFFECTIVE DATE:**
July 2017
**ESSENTIAL FUNCTIONS**
Monitor financials sales volume, P&L, controllable expenses, cash controls, inventory.
Ensure positive customer experience.
Provide customer service by greeting and assisting customers and responding to customer needs, questions, and complaints.
Inspect facility and equipment routinely to determine necessity of repairs or maintenance.
Assist Store Manager with recruiting, hiring, training, and modeling.
Supervise store staff to maintain labor model standards.
Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service.
**COMPETENCIES**
Entrepreneurial Orientation Ability to take initiative, to recognize and create opportunities.
Leadership & Development Ability to delegate responsibility and to work with others and coach them to develop their capabilities.
Customer Focus Ability to quickly and effectively solve customer problems.
Financial Knowledge Ability to meet or exceed sales and financial goals.
Communication Strong written/verbal communication skills; interpret, summarize and articulate complex information for general use among a variety of internal and external stakeholders.
Teamwork Ability to demonstrate interest, skill, and success in getting groups to learn to work together.
Loss Prevention Ability to administer systems and programs to reduce loss and maintain inventory control.
**REQUIRED EDUCATION AND EXPERIENCE**
High school diploma required.
One year's management experience in a fast-paced retail environment delivering exceptional customer service, preferred.
ServeSafe certified.
Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.
**OTHER DUTIES**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
**WORK AUTHORIZATION**
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.
**AAP/EEO STATEMENT**
Englefield, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Englefield, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This
policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Englefield, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Englefield, Inc.s employees to perform their job duties may result in discipline up to and including discharge.
Company : Englefield Inc
Position : Assistant Manager
Status : Full Time
Shift : First (Day), Second (Afternoon)
Req # : 6870534
Date Posted : January 28, 2022
Location : 680 North Main St, Mansfield, US, OH, 44902
Job Category : Duchess Management
Full Time
$63k-85k (estimate)
05/02/2024
05/15/2024
englefieldoil.com
COLUMBUS, OH
200 - 500
1961
AMBER OLOYAE
<$5M
Retail
Founded in 1961 with humble beginnings, our first office was in a basement where our founder, FW Englefield III and his wife managed the original three service stations. Englefield Oil Company quickly gained a reputation for treating both customers and employees with respect while providing quality products at a fair price. In 1975 the company started to build momentum and FW Englefield III opened the first three Duchess convenience stores. Today, Englefield Oil Company and our Duchess convenience stores are Greater Ohios provider premier of automotive, commercial and industrial fuel and lubri...cant products. With a statewide network of Duchess convenience stores, a fleet of dedicated service vehicles, four warehouse locations and over 1,500 employees, we invest in the people and equipment to exceed your expectations. Today we operate: 100+ Service Vehicles 4 Bulk Warehouse Locations 5 Unattended Fuel Sites 120+ Duchess Convenience Stores & BP Fuel Sites Our Vision Total dedication to our customers, employees, family & community. Our Core Values Safety: The foremost concern for our customers and employees. Quality: Striving for the best employees, products and facilities. Friendly: A smile makes for an enjoyable place to work and shop. Honesty: Do the right thing every day. Respect: Treat others the way you wish to be treated.
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