Company :

Job Description :

JOB SUMMARY

This job is responsible for the configuration, rollout, and ongoing support of the assigned Epic application(s). Responsibilities include business/systems analysis, requirements definition and documentation, systems design, and problem resolution. The Senior Epic analyst communicates with end-users of the system to understand and resolve complex issues and implement solutions. Senior Analysts are subject matter experts in their area of knowledge.

ESSENTIAL RESPONSIBILITIES

• Plans, designs/builds, tests, implements and maintains Epic software.
• Develops and documents workflow analysis while evaluating user experience. Supports and maintains environment or applications using advanced knowledge of the application(s) and technologies in the environment while recommending enterprise-level solutions.
• Using advanced knowledge of Epic, configures changes within the system to provide standardized, comprehensive workflows. Makes decisions that refine and improve current practices; develops new approaches and recommends solutions by researching best practices and assessing new technologies or functionality.
• Contributes to/manages medium to large moderately complex projects that are broad in scope and require depth of knowledge. Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
• Conducts problem-solving and root cause analysis to complete assignments and visualize, articulate, and solve moderately complex problems. Participates in and may lead continuous improvement initiatives.
• Guides and assists with training less experienced Analysts. May serve as a subject-matter expert in the assigned module(s).

EXPERIENCE

Required

• 5 years experience with systems administration experience within one or more Epic environments.

Preferred

• 5 years of experience in the healthcare industry
  .

SKILLS

• Ability to handle analysis, design, system configuration and testing tasks with varying levels of complexity
• Excellent customer service skills
• Uses critical thinking skills for assigned tasks
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.
• Strong organizational skills in managing priorities
• Demonstrates knowledge of project management principles as they relate to assigned tasks

EDUCATION

Required

• Associates

Substitutions

• 2 years of relevant work experience in lieu of an Associate's Degree

Preferred

• Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience

LICENSES or CERTIFICATIONS

Required

• Epic Application Certification within 6 months.

​ Preferred

• None

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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