Who are we?

Engagex is a company that helps insurance agents increase customer retention by scheduling appointments that drive connections and lead to lasting relationships. We have over 15 years of experience working with the nation's largest insurance carriers to administer our customer engagement programs.Our initiatives are meticulously designed to help agents maintain a prominent presence in their clients' lives, offering valuable insights, resources, and trust-building opportunities The Engagex mission is to be creators of positive interactions. We achieve this through practicing active listening, dependability, effective communication, positive language, timeliness, adaptability, grit, and empathy.

Why work for us?

If our monthly parties or corporate top golf passes aren’t enough to make you excited, our amazing team culture will be. We’ve developed an environment that is both casual and fun, but professional and fulfilling. Don’t be surprised if you see people shooting a basketball on our mini hoop or hear music playing every time we get a new sale. The leaders of Engagex love to recognize employees and their achievements, while pushing them to do their best work. Our leaders and talented team members have driven Engagex to its most successful growth period yet, and we are excited for a new team member to join this exciting journey.

Position Overview:

We are looking for someone to fulfill the role of an IT assistant. The main focus of this position will be to complete and verify the completion of quarterly compliance audits. This position will work closely with our Vice President over Technology to verify the status of users, conduct asset inventories, and ensure compliance with various internal policies and state laws. Additionally, this position will assist in other IT projects, basic support tasks and training. This is a flexible part-time position, but the individual must be able to work in the office within regular business hours to provide assistance to our employees.

Responsibilities:

• Manage tasks for user accounts across multiple platforms, including account creation, termination, and permission adjustments.
• Conduct user audits, asset inventories, and internal audits of various systems
• Assist our CTO with various projects as needed
• Provide basic IT support for ChromeOS and Windows devices
• Create quarterly security video trainings for employees

Skills:

• Clear and concise written and verbal communication skills
• Ability to build and maintain positive relationships with customers and colleagues
• Ability to work independently
• Ability to identify and solve problems in a timely and efficient manner
• Ability to collaborate with other departments to address issues

Requirements:

• Ability to work in person at our Provo office between the hours of 8am and 5pm, Monday through Friday, for approximately 10-15 hours per week (negotiable within business hours).
• High school diploma or equivalent (some college preferred)
• Experience with Google Admin in Workspace
• Proficiency in Excel/Google Sheets

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 10 – 15 per week

Benefits:

• Flexible schedule

Experience level:

• Under 1 year

Schedule:

• Monday to Friday

Work Location: In person