Field Support Center Specialist Summary:

The Field Support Center Specialist provides support to field staff with:

• Fleet and equipment tracking
• Payroll and per diem data collection
• Maintain certified climber’s database
• Reported Safety issues from the field
• Various metrics reporting

Act as a liaison between the Corporate and field staff.

Field Support Center Specialist Key Responsibilities :

Interface with operations and administration to effectively provide information affecting operations

Work closely with all Operations employees and others to ensure customer needs are met and issues resolved as quickly as possible

Ability to multi-task and work under tight time lines and manage day-to-day operations pressure

Ability to work on projects that require regular monitoring, tracking and follow-up

Respond to inquiries from field staff and managers

Ability to prepare ad hoc reports

Help prepare daily, weekly, monthly and quarterly reports as directed by management

Utilizing telephone, computers and fax machines, provide data analysis to payroll, operations and field staff

Using vehicle GPS software, track vehicle location and usage. Provide reports on needed maintenance and prepare reports as requested by management

Collect, analyze and format data received for payroll, per diem and work assignments

Work with administrative team for job numbers, worker’s comp codes, and task numbers

Monitor the weather and notify crews of weather issues

Other duties as assigned

Field Support Center Specialist Physical Demands

Must be able to pass pre-employment screening that includes background and drug testing and participate in random testing program

May be required to work evenings and weekends

Position requires working indoors in a professional office atmosphere

Field Support Center Specialist Minimum Qualifications:

Proven working experience in customer service and data collection

Understanding the tower construction process

Time and project management skill/experience

Soft Skills:

Communicate in person, electronically and by phone with all site personnel

Ability to read, comprehend and carry out instructions

Must be able to work with a team, and independently as required

Supervisory Requirements:

This position does not have supervisory requirements

Position Type and Expected Hours of Work

This is a full time position. Days and hours of work are Monday through Friday, 5:00 a.m. to 8:00 p.m. Saturday and Sunday 8:00 a.m. to 6:00 p.m.

Travel *
*No travel is expected for this position.

Required Education and Experience *
*High School Diploma or GED is preferred

Three years of customer service experience and data collection/analysis

Experience in construction preferred

Must be able to utilize MS Office to include Word, Excel, PowerPoint

Additional Eligibility Qualifications
None required for this position.

EEO Statement

Enertech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability and genetics. In addition to federal law requirements, Enertech complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Enertech expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information disability or veteran status. Improper interference with the ability of Enertech’s employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person