Hybrid work schedule!

Working onsite at the Corporate Headquarters in Reading, PA - Tuesday, Wednesday, and Thursday. Working remotely Monday & Friday.

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.

Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power / full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment.

Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Learn More About Our Company

Job Purpose

Essential Duties and Responsibilities

• Sales order management.
• Enter sales orders as quotes, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
• After shipment communication with the customer.
• Process Warranty orders.
• Assist in the resolution of order-related issues.
• Coordinate service and installation for products,
• Handle freight damage, process product returns, credits, and parts shortages, complete quality alerts, and work with Customer Service Specialists to bring to resolution.
• Follow ISO procedures, document control, and provide general administrative support.
• Track, monitor, and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI’s may be affected.
• Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
• Detail Oriented
• No supervisory responsibilities for this role.
• All other duties as assigned.

Qualifications

Minimum Qualifications

• High school Diploma or equivalent
• 2-4 years’ experience in customer service
• Must be proficient in Microsoft Office

Preferred Qualifications

Bachelor’s Degree in business or related field

General Job Requirements

• This position will work in an office setting, expect minimal physical demands.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EEO / Minority / Female / Vets / Disabled

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Last updated : 2024-05-17