Overview

Job Title (Internal):

IT Infrastructure Manager

Job type (Production, support, professional, managerial):

Managerial

Job Title (External):

IT Infrastructure Manager

Job Code:

IT042

Location:

Menomonee Falls, WI

Reports To (title):

VP IT

Segment/BU:

ETG Corp

Function/Department:

Finance/IT

Approved By:

Human Resources - RJ

Approved Date:

January 2023

ENERPAC – Who we are?

Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company’s businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol “EPAC”.

Our vision is to be our customer’s preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/. 

Summary – basic function of the role

The IT Infrastructure Manager will be responsible for supporting and maintaining the infrastructure environments for Enerpac. This will involve understanding server, storage and network requirements, upgrades, monitoring network performance and utilization, patch management, collaboration with vendors, predictive analysis/problem remediation before issues occur, and a host of other tactical and strategic activities to maintain a safe/stable computing environment. The candidate must have a strong background in integrating cloud based architectures including O365 and Azure. Experience supporting a hybrid cloud/on-premise environment is preferred. This role must also communicate and work closely with various operations and support branches to help them achieve operational, company, branch, and department goals.

Shift: Monday – Friday; 8 – 4:30 pm or 8:30 – 5:00 pm; flexible

Job Duties and Responsibilities

• Assess, approve, and administer all infrastructure hardware and software upgrades.
• Manage and ensure effectiveness of servers (virtual, physical, on premise, and cloud based) and their associated operating systems and software.
• Responsible for all servers, storage and network infrastructure across all PPC companies in a hybrid halfcloud/half-on premise environment.
• Responsible for all data centers (to include environmental controls) across all PPC companies
• Manage and ensure optimal operation of all networking equipment (routers, switches, firewalls, WAPs, etc.)
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems (if applicable)
• Define clear performance goals and objectives and follow up with employees on progress.
• Conduct annual performance reviews as well as provide regular leadership, inspiration, and coaching.
• Lead the team in planning projects, as well as organizing and negotiating the allocation of resources.
• Manage and assess team staffing needs and available capacity.
• Develop employee training plans annually to support their continued growth and development. (This incudes any ad-hoc training needs deemed necessary to support an upcoming project, initiative, technology lift, etc.)
• Establish and manage relationships with internal business partners, peers in IT leadership and executive stakeholders across Enerpac.
• Communicate with external parties as needed representing the company in a positive, professional manner.
• Perform yearly security audits with outside vendors.
• Create and execute plan to remediate security issues and ensure compliance. § Manage operational costs by ensuring all IT spend is justified, approved and properly vetted for fit
• Other general IT duties as assigned or needed

Skills and Competencies

• Significant experience with Office 365, Microsoft Active Directory, Microsoft Azure, AWS, Information Security, TCP/IP, Meraki routing & switching, DNS, DHCP, VOIP, servers and cloud-based storage technologies required
• Experience in supporting environments with greater than 2500 users required. (> 5000 strongly preferred)
• Information Technology Infrastructure Library (ITIL) certification preferred.
• Project Management Professional (PMP) certification preferred.
• Understanding of current trends in cloud-based storage and networking, as well as familiarity with the current shared storage solutions
• Knowledge of telephony to include on-premise phone systems, hosted voice, VoIP
• Solid understanding of the OSI model

Education and Experience

Education & Experience Requirements:

• Bachelor’s degree in Computer Science/Information Systems from an accredited college or university required. (Some college plus 10-15 years of industry-related work experience will also be considered)
• 7-10 years of IT Management Experience – preferably in IT Infrastructure or Network Management roles

Physical Demands

Employee may have to lift documents/work materials up to 30 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to remote sites. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee is able to work in front of a personal computer and telephone for long periods of time.

Work Environment

Primary work environment is temperature controlled office setting but may also be visiting different manufacturing facilities where following appropriate safety protocols at the location would be required. Employee will be exposed to low levels of noise in an office.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Direct Reports

IT Infrastructure Engineer

Key External Contacts/Clients

Vendors

Diversity Statement

We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We will ensure your application is fairly considered and if hired, you will have an equitable opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. Enerpac Tool Group will provide reasonable accommodations within the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, reach out to our Talent Acquisition Team for additional information.

The above statements reflect the general details necessary to describe the principle functions of the job described and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position, I attest that I am able to perform the essential job duties as outlined with or without any reasonable accommodation. Additionally, this signed copy will be filed in you personnel file.

________________________________ _________________________

Employee's Signature Date

________________________________

Print Name

___________________________________ ___________________________

Supervisor’s Signature Date

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Print Name

For Compensation Use Only:

Job Code

US Only

EE0-1 Code

Job Group

FLSA status

IT042

102-First/Mid Level Officials & Mgrs

Exempt